# Medical Virtual Assistant

> NeoWork · Philippines (Remote) · Full-time · Posted 2026-10-22

**Workplace:** remote

**Department:** NeoWork

## Description

NeoWork is hiring Medical Virtual Assistants to support U.S. healthcare practices with front-office and administrative work. You will help patients get scheduled, verified, and supported, so providers can focus on care.  
  
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.  
  
Key Responsibilities  
• Answer and place patient calls for scheduling, reminders, and general inquiries  
• Verify insurance eligibility and benefits and support pre-authorization requests  
• Process patient intake forms and update records in the EHR  
• Coordinate referrals, follow-ups, and communication with providers  
• Route clinical or billing questions to the right staff  
• Handle all patient information in a HIPAA-compliant manner

## Requirements

• 1+ year of experience in a medical office, healthcare call center, or patient services role  
• Excellent spoken and written English with a calm, professional phone manner  
• Familiarity with medical terminology  
• Experience using EHR or practice management systems  
• Strong organization and multitasking skills  
• Availability to work U.S. business hours  
• Based in the Philippines, with a reliable home office setup and stable internet connection  
  
Nice to Have  
• Experience with insurance verification or prior authorizations  
• Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks

## Benefits

• Health Maintenance Organization (HMO)  
• Paid Time Off (PTO)  
• Mental Health Leave  
• Birthday Leave  
• Gym Allowance  
• Extra Holiday Pay  
• Remote Work Setup  
• Opportunities for professional growth and development

## Apply

[Apply at NeoWork](https://apply.workable.com/neowork/j/514460E774/apply)

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