# Call Center Representative, Healthcare (Patient Services)

> NeoWork · Philippines (Remote) · Full-time · Posted 2026-09-24

**Workplace:** remote

**Department:** NeoWork

## Description

A specialty neurology practice looking for a dedicated call center representative to support patient-facing phone operations. This teammate will handle inbound and outbound calls related to scheduling, authorization and eligibility, and billing inquiries, working closely with the practice's administrative team.  
  
**Core Responsibilities**  

-   Answer and place patient calls covering scheduling, authorization/eligibility checks, and billing questions
-   Verify insurance coverage and process pre-authorization requests
-   Update patient records accurately in AdvancedMD
-   Escalate complex or sensitive cases to clinical or billing staff as needed
-   Maintain HIPAA-compliant handling of all patient information
-   Document call outcomes and follow-up actions consistently

## Requirements

-   2+ years in a healthcare call center, medical billing, or patient services role (preferred)
-   Working knowledge of AdvancedMD (preferred)
-   Experience with insurance verification, eligibility checks, or revenue cycle processes (preferred)
-   Clear, professional phone communication skills
-   For the bilingual profile: fluent Spanish and English, spoken and written
-   Comfortable working US business hours (EST)
-   Reliable home office setup, stable internet connection

## Benefits

-   Remote work setup
-   Competitive compensation
-   Paid Time Off and holidays
-   HMO coverage
-   Gym allowance
-   Extra holiday pay
-   Long-term career opportunities with a growing global team

## Apply

[Apply at NeoWork](https://apply.workable.com/neowork/j/5C0AB05523/apply)

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