# Systems Administrator / IT Support Engineer

> NeoWork · Colombia (Remote) · Full-time · Posted 2026-07-23

**Workplace:** remote

**Department:** NeoWork

## Description

NeoWork is hiring for a Systems Administrator & IT Support Engineer to join our client's growing IT team. This role bridges the gap between traditional Tier 2 support and Systems Administration, providing a unique opportunity for an ambitious IT professional to expand their infrastructure knowledge while maintaining strong customer engagement. The successful candidate will support a 500-user, multi-state organization operating across 10 locations with a hybrid workforce. This individual will provide advanced technical support, administer core Microsoft technologies, support modern endpoint management, participate in infrastructure projects, and assist with maintaining a secure, reliable, and highly available IT environment.

**What Success Looks Like:** 

-   Consistently resolve Tier 2 support issues with minimal supervision. 
-   Become a trusted escalation resource for IT Support Technicians. 
-   Independently administer Microsoft 365 and Intune environments. 
-   Participate in server, networking, and cybersecurity initiatives. 
-   Contribute to automation and process improvement efforts. 
-   Demonstrate ownership of IT systems, support outcomes, and assigned projects. 
-   Improve documentation and operational maturity of the IT department. 

**Essential Duties and Responsibilities:**

**Advanced Technical Support (Approx. 40%):** 

-   Serve as the primary escalation point for complex Help Desk issues. 
-   Troubleshoot and resolve hardware, software, operating system, mobile device, and network connectivity issues. 
-   Support highly technical engineering users and business professionals. 
-   Manage incidents through resolution while maintaining excellent customer communication. 
-   Support conference room technologies, printers, mobile devices, VPN connectivity, and remote workforce technologies. 
-   Participate in after-hours support rotation as required. 
-   Mentor Tier 1 technicians and provide technical guidance. 

**Microsoft 365 & Identity Administration:** 

-   Administer Microsoft 365 E5 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Copilot. 
-   Support Entra ID and Hybrid Active Directory environments. 
-   Manage user lifecycle activities including onboarding, transfers, and offboarding. 
-   Maintain security groups, distribution lists, and access permissions. 
-   Support Conditional Access, MFA, Self-Service Password Reset, and identity governance initiatives. 
-   Assist with access reviews and compliance activities. 

**Endpoint Management & Modern Workplace:** 

-   Administer Microsoft Intune and Windows Autopilot. 
-   Manage Windows 11 device deployments and lifecycle management. 
-   Support Android Enterprise and Apple Business Manager deployments. 
-   Maintain compliance policies, configuration profiles, and security baselines. 
-   Deploy and troubleshoot software using Intune and related management tools. 
-   Manage operating system, driver, firmware, and BIOS updates. 

**Infrastructure Administration (Approx. 30%):** 

-   Support Windows Server environments. 
-   Assist with administration of Dell Hyper-V clusters. 
-   Perform virtual machine provisioning, monitoring, and maintenance. 
-   Support enterprise storage, server hardware, and backup systems. 
-   Administer Active Directory, DNS, DHCP, Group Policy, and file services. 
-   Monitor infrastructure health using enterprise monitoring platforms. 
-   Assist with disaster recovery and business continuity initiatives. 

**Security & Compliance:** 

-   Support Microsoft Defender, endpoint security, and threat remediation activities. 
-   Assist with phishing investigations and response efforts using KnowBe4. 
-   Maintain security baselines and patch compliance. 
-   Participate in vulnerability remediation. 
-   Assist with audits, policy reviews, and documentation efforts. 
-   Support Zero Trust and cybersecurity maturity initiatives. 

**Networking Support:** 

-   Troubleshoot DNS, DHCP, TCP/IP, wireless networking, VPN technologies, and Cisco networking infrastructure. 
-   Support WAN connectivity between company locations. 
-   Work with networking vendors and internal administrators on escalated issues. 

**Automation & Process Improvement:** 

-   Develop PowerShell scripts to automate repetitive IT tasks. 
-   Improve provisioning, onboarding, reporting, and administration processes. 
-   Identify opportunities to improve service delivery. 
-   Create and maintain technical documentation and SOPs. 
-   Contribute to IT modernization initiatives.

## Requirements

-   3-5 years of progressive IT experience 
-   At least 2 years supporting Microsoft 365 environments 
-   Experience in Tier 2 Help Desk, Systems Administration, or Infrastructure Support 
-   Experience supporting hybrid workforces and remote users 
-   Windows 10/11 and Microsoft 365 administration 
-   Active Directory, Entra ID, Intune, and Autopilot 
-   Exchange Online and Teams administration 
-   SharePoint Online fundamentals 
-   DNS/DHCP troubleshooting and Group Policy 
-   PowerShell fundamentals and VPN technologies 
-   Endpoint security administration 
-   Strong customer service mindset with excellent written and verbal communication 
-   Strong troubleshooting methodology with ability to prioritize competing demands 
-   Self-motivated, accountable, and a continuous learner with strong technical curiosity 

**Preferred Qualifications:**

-   Microsoft 365 Administrator certification 
-   AZ-900 or SC-900 certification 
-   CompTIA Network+ or CompTIA Security+ 
-   ITIL Foundation certification 
-   Experience with Hyper-V and Dell server infrastructure 
-   Cisco networking experience 
-   Familiarity with Defender for Endpoint, CrowdStrike, or similar endpoint protection platforms 
-   Experience with Freshservice or Zabbix Monitoring 
-   Apple Business Manager and Android Enterprise experience 
-   Microsoft Copilot and PowerShell automation experience

## Benefits

-   We offer health insurance for contractors
-   Holiday Extra Pay
-   The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
-   We prioritize the mental health of our team members and offer mental health days to support their well-being.
-   In addition to the base salary, performance-based incentives are provided.
-   There is an annual review and appraisal process in place.
-   There are ample opportunities for professional growth and advancement within the company.
-   Salary range: $2600 up to $3100 based on experience

## Apply

[Apply at NeoWork](https://apply.workable.com/neowork/j/A34887C027/apply)

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