# Team Lead

> NeoWork · Philippines (Remote) · Full-time · Posted 2026-10-22

**Workplace:** remote

**Department:** NeoWork

## Description

NeoWork is hiring Team Leads to coach and lead frontline teams supporting U.S. clients. As a player-coach, you will drive performance, quality, and engagement while stepping in to handle complex cases yourself.  
  
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.  
  
Key Responsibilities  
• Lead, coach, and motivate a team of frontline agents or specialists  
• Monitor KPIs such as quality, productivity, and response times, and act on gaps  
• Run regular one-on-ones, feedback sessions, and performance plans  
• Handle escalations and complex cases directly  
• Communicate team performance and issues to managers and client stakeholders  
• Support onboarding and training for new team members

## Requirements

• 2+ years of experience as a Team Lead or Supervisor  
• Proven ability to improve team performance through coaching  
• Excellent spoken and written English  
• Strong communication and conflict-resolution skills  
• Comfortable with CRM, helpdesk, and reporting tools  
• Availability to work U.S. business hours  
• Based in the Philippines, with a reliable home office setup and stable internet connection  
  
Nice to Have  
• Experience in a BPO or contact center environment  
• Experience with QA scorecards and workforce management

## Benefits

• Health Maintenance Organization (HMO)  
• Paid Time Off (PTO)  
• Mental Health Leave  
• Birthday Leave  
• Gym Allowance  
• Extra Holiday Pay  
• Remote Work Setup  
• Opportunities for professional growth and development

## Apply

[Apply at NeoWork](https://apply.workable.com/neowork/j/DA8C6AB042/apply)

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