# Medical Virtual Assistant

> NeoWork · Dominican Republic (Remote) · Full-time · Posted 2026-10-22

**Workplace:** remote

**Department:** NeoWork

## Description

NeoWork is hiring Medical Virtual Assistants to support U.S. healthcare practices with front-office and administrative work. You will help patients get scheduled, verified, and supported, so providers can focus on care.  
  
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.  
  
Key Responsibilities  
• Answer and place patient calls for scheduling, reminders, and general inquiries  
• Verify insurance eligibility and benefits and support pre-authorization requests  
• Process patient intake forms and update records in the EHR  
• Coordinate referrals, follow-ups, and communication with providers  
• Route clinical or billing questions to the right staff  
• Handle all patient information in a HIPAA-compliant manner

## Requirements

• 1+ year of experience in a medical office, healthcare call center, or patient services role  
• Excellent spoken and written English with a calm, professional phone manner  
• Familiarity with medical terminology  
• Experience using EHR or practice management systems  
• Strong organization and multitasking skills  
• Availability to work U.S. business hours  
• Based in the Dominican Republic, with a reliable home office setup and stable internet connection  
  
Nice to Have  
• Experience with insurance verification or prior authorizations  
• Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks  
• Fluency in Spanish

## Benefits

• We offer health insurance for contractors  
• Holiday Extra Pay  
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.  
• This is a 100% home-based position  
• We prioritize the mental health of our team members and offer mental health days to support their well-being.  
• In addition to the base salary, performance-based incentives are provided.  
• There is an annual review and appraisal process in place.  
• There are ample opportunities for professional growth and advancement within the company.

## Apply

[Apply at NeoWork](https://apply.workable.com/neowork/j/DDFD550130/apply)

---
Powered by [Workable](https://www.workable.com)