# Customer Support Representative

> NeoWork · Mexico (Remote) · — · Posted 2026-10-21

**Workplace:** remote

**Department:** NeoWork

## Description

NeoWork is hiring Customer Support Representatives to join dedicated support teams for U.S. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone.  
  
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.  
  
Key Responsibilities  
• Respond to customer inquiries via phone, live chat, and email within defined service levels  
• Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible  
• Escalate complex cases to the right team with clear, complete notes  
• Document every interaction accurately in the client's CRM or helpdesk (e.g. Zendesk, Gorgias, Freshdesk)  
• Identify recurring issues and share feedback to improve help articles and processes  
• Meet quality, productivity, and customer satisfaction targets

## Requirements

• 1+ year of experience in customer support, call center, or client-facing service roles  
• Excellent spoken and written English  
• Calm, empathetic, and solution-oriented communication style  
• Comfortable using helpdesk, CRM, and ticketing tools  
• Strong attention to detail and ability to multitask across channels  
• Availability to work U.S. business hours  
• Based in Mexico, with a reliable home office setup and stable internet connection  
  
Nice to Have  
• Experience supporting U.S. customers  
• Experience in e-commerce, SaaS, or healthcare support  
• Fluency in Spanish

## Benefits

• We offer health insurance for contractors  
• Holiday Extra Pay  
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.  
• This is a 100% home-based position  
• We prioritize the mental health of our team members and offer mental health days to support their well-being.  
• In addition to the base salary, performance-based incentives are provided.  
• There is an annual review and appraisal process in place.  
• There are ample opportunities for professional growth and advancement within the company.

## Apply

[Apply at NeoWork](https://apply.workable.com/neowork/j/ED5BE5A1F6/apply)

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