# Operations Manager

> NeoWork · Philippines (Remote) · Full-time · Posted 2026-10-22

**Workplace:** remote

**Department:** NeoWork

## Description

NeoWork is hiring Operations Managers to lead dedicated client teams and own day-to-day delivery. You will be the bridge between NeoWork's teams and our clients' U.S. leadership, responsible for performance, quality, and growth of the account.  
  
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.  
  
Key Responsibilities  
• Own day-to-day operations and performance for a dedicated client team  
• Act as the main operational point of contact for the client's leadership  
• Track KPIs and SLAs and turn data into clear reports and dashboards  
• Design and manage QA processes, coaching, and performance improvement plans  
• Manage scheduling, attendance, and staffing to meet demand  
• Identify bottlenecks and implement process improvements as the account scales

## Requirements

• 4+ years of experience in operations, call center, or team management  
• Proven experience leading teams in a performance-driven environment  
• Advanced Excel or Google Sheets skills (pivot tables, formulas, dashboards)  
• Excellent spoken and written English, confident presenting to U.S. stakeholders  
• Experience with CRM, ticketing, and telephony tools  
• Strong ownership mindset and attention to detail  
• Based in the Philippines, with a reliable home office setup and stable internet connection  
  
Nice to Have  
• Experience in a BPO or outsourcing environment  
• Experience in healthcare, legal, or sales operations

## Benefits

• Health Maintenance Organization (HMO)  
• Paid Time Off (PTO)  
• Mental Health Leave  
• Birthday Leave  
• Gym Allowance  
• Extra Holiday Pay  
• Remote Work Setup  
• Opportunities for professional growth and development

## Apply

[Apply at NeoWork](https://apply.workable.com/neowork/j/FE9F3A1744/apply)

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