# Application Support Specialist > G+D Netcetera · Skopje, North Macedonia · Full-time · Posted 2026-03-09 **Workplace:** on_site **Department:** Systems & Services ## Description We are a team of experts who work together to design and develop software that matters. G+D Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At G+D Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology. G&D Netcetera specialists are part of an extensive network within the IT industry. Step into a dynamic and collaborative team that operates in a **24/7/365 environment**, dedicated to delivering exceptional support and reliability to our customers. We’re looking for a **curious, motivated, and responsible** individual with a solid technical foundation—someone who enjoys solving problems, thrives in a team setting, and brings a truly **customer‑focused mindset** to every challenge. If you’re ready to take on exciting new tasks each day, grow your skills, and make a real impact, we’d love to welcome you to our team! Apply and become part of a client-oriented operations community. Looking for a new challenge? Take the next big step in your career! ### **Your tasks:** - Proactive **Monitoring** of the services we provide to our customers - Operating **Incident Management**, **Service Request Management**, and **Change Management** processes through a ticketing system - **Troubleshooting**, documenting, reproducing and following up on issues or requests reported by the customers - **Communication** with the customers to understand the customer needs and internal communication with other relevant teams for support - Proactively **analyze** application's logs to detect the issues - Maintain the support documentation (**cookbook**) to keep it up-to-date - Monthly pre-scheduled and ad-hoc **reporting** - Technical customer support in 24/7/365 team setup, working in a rotating **morning, afternoon, and night shift** schedule ## Requirements ### **Your profile:** - Basic understanding of **Windows, Linux and AWS** environments - Solid understanding of **Network concepts** and ability to troubleshoot network issues - Ability to perform **SQL queries**, log analysis, and simple code analysis - Excellent **spoken and written English** - **Organized and structured** in maintaining technical documentation - Up‑to‑date technical knowledge, acquired formally or informally and **eager for learning** and applying new skills - Fast learner with the ability to **adapt quickly** - Proactive problem solver who **takes initiative** - Ability to remain **calm and focused** when the situation requires it - Strong **customer‑oriented mindset** with the ability to understand and address customers needs through effective communiction ### **Considered as a plus:** - Familiarity with **application and web servers** (Tomcat, Apache HTTP) - Basic understanding of **monitoring systems** such as Check\_mk or Pingdom - Previous **technical support** experience - Knowledge of **German** ## Benefits - **Flexibility:** Adjust your time to work efficiently, be it working hours, part-time options, or unpaid leave - **Extra vacation days:** Need to take some extra time off? With us, you have the possibility to activate 5 additional paid days per year on top of your vacation plan - **Private health & Family Insurance:** The company policy covers a private health insurance plan for you and your family - **Yearly Education Fund:** We strongly believe in continuous development and would love to see you enrich your knowledge. Ever Netceterian has a dedicated yearly fund to invest in their professional and personal development through conferences, courses, lectures or long-term education - **Meals & Snacks:** Enjoy a lunch allowance each working day, free fruit and drinks in the office [Discover more benefits](https://www.netcetera.com/dam/jcr:cdd32906-07e5-4961-8004-bf7ce31bbcef/Macedonia_One_Pager_new_moment_colors.pdf) ## Apply [Apply at G+D Netcetera](https://apply.workable.com/netcetera/j/A94CBC9EA3/apply) --- Powered by [Workable](https://www.workable.com)