# IT Operations Team Coordinator

> Netguru · Poznań, Poland (Remote) · — · Posted 2026-09-30

**Workplace:** remote

**Department:** Netguru

## Description

Netguru is a trusted partner in digital commerce. The company helps leading brands modernize B2B solutions, marketplaces, and retail ecosystems. Since 2008, it has empowered businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation®, Netguru is trusted by major brands including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.

**Currently, we are looking for a passionate and proactive Senior IT System Engineer. If you are** **a proactive problem-solver with a hands-on approach – apply now!**

### Salary:

-   **up to 16,500** PLN gross (Contract of Employment)
-   **up to 20,000** PLN nett (B2B Contract)

### **Tasks & Responsibilities:**

-   Ownership and subject matter expert for tools such as: Google Workspace, Azure, O365, Make, Jira,1Password, Slack
-   Conducting regular meetings with your team members,
-   Assigning tasks to them and consulting on their progress,
-   Monitoring happiness and atmosphere within the team,
-   Gathering, giving and acting on feedback for team members,
-   Taking care of their development and helping people get the most out of their potential,
-   Planning development budget,
-   Executing HR processes: vacation monitoring, being involved in onboarding and offboarding processes, conducting performance reviews, being a key participant in appraisal and salary review process,
-   Connecting people with the company’s strategy, NG processes and keeping them up-to-date with the company news.

**Additionally, you will be responsible for more operational tasks such as:**

-   Managing day-to-day operations of the Service Desk Team at Netguru,
-   Ensuring set KPIs and SLAs are met in order to deliver the best quality of service to internal stakeholders,
-   Co-creating and monitoring policies and procedures for Service Desk Team,
-   Handling queries and escalations from stakeholders,
-   Managing and communicating change in the department and to the organisation,
-   Monitoring of hardware stock, responsibility of orders and EOL processes,
-   Resource allocation/scheduling to meet the demands of delivering a service and managing changing priorities and issues,
-   Anticipating the impact of business decisions on team’s operations and taking appropriate action,
-   Handling cross-departmental cooperation when dealing with shared responsibility areas.

## Requirements

-   Very good command of written and spoken Polish (min. C1) and English (min. B2),
-   Experience in managing a team of at least 3-5 people,
-   Experience with tools such as: Google Workspace, Azure, O365, Make, Jira,1Password, Slack.
-   Experience in working in an IT environment (working in an Agile environment is a plus),
-   Experience in working with ITSM or similar framework,
-   Experience in use of one of the following ITSM tools: Jira SM, Zendesk, Freshdesk, Service Now,
-   Experience in managing hardware asset registry for laptops, accessories etc.,
-   Experience in working in a fast changing company (e.g. software development organisation),
-   ITIL Foundation Certificate,
-   Ability to motivate and grow your team,
-   Are proactive and a good team player.
-   Experience managing macOS and Windows endpoints.

## Benefits

Perks & benefits:

-   UoP (CoE): Access to the WorkSmile platform offering benefits adapted to your preferences:

-   Multisport card,
-   Private health insurance package,
-   Life insurance,
-   And hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.).

-   UoP (CoE): PLN 175 monthly lump sum (ryczałt) for remote employees.
-   B2B: Discounts on Apple products.
-   Various internal initiatives: Team workshops and integration events, webinars, and knowledge sharing sessions.

**Here's what you can expect from the recruitment process:**

-   First, you'll meet with one of our recruiters to get to know each other better.
-   If everything goes well, you'll have the opportunity to meet with the Hiring Manager for technical/manager's interview

Looking for a freelance job? Check out our [Career Page](https://www.netguru.com/career) and find out more about our open recruitment processes.

If you need any disability-related adaptation at any step of the recruitment process – simply let the recruiter know! We'd be happy to help.

## Apply

[Apply at Netguru](https://apply.workable.com/netguru/j/53867C8F93/apply)

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