# Transformation Lead

> Netguru · Poznań, Poland (Remote) · — · Posted 2026-10-09

**Workplace:** remote

**Department:** Netguru

## Description

Netguru is a trusted partner in digital commerce. The company helps leading brands modernize B2B solutions, marketplaces, and retail ecosystems. Since 2008, it has empowered businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation®, Netguru is trusted by major brands including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.

**Salary:**

-   **PLN 24.000-30.000 (B2B); or**
-   **PLN 19.900-24.900 gross (Employment Contract).**

**Your tasks and responsibilities:**

-   **Process audit with stakeholders from Sales, Finance, Delivery and People teams. Identifying inefficiencies, redundancies and opportunities for improvement.**
-   End-to-end mapping **and optimization of key business processes, with particular focus on** the sales process and deciding which Salesforce functions will be taken over by other systems **as part of its replacement.**
-   **Assessment of the existing systems landscape and defining which functionalities should be retained, replaced, consolidated or discontinued.**
-   Mapping data flows between HubSpot, **Salesforce,** Productive, PeopleForce, enova and NG OS **internally developed systems**, including points of manual re-entry.
-   Defining the source of truth for key data: client, deal, project, person, rate, working time, invoice.
-   Gathering requirements for integrations, process improvements and new features, and their prioritization, agreed with tool owners and **internal development teams**.
-   Oversight of **system migrations and consolidation, including the migration from PeopleForce to an internally developed platform**: requirements, completeness, **validation,** sign-off.
-   Program plan and its management: schedule, dependencies, decisions.
-   Design and delivery of change communication.
-   **Acting as a filter for new process and tool ideas, ensuring alignment with business priorities, operational efficiency and the overall systems architecture.**

## Requirements

-   **5+ years in transformation, process excellence, PMO or operations at a company of 200–1,000 people.**
-   Fluent English and Polish.
-   **Experience leading cross-functional process optimization and business systems transformation initiatives.**
-   At least one system decommissioning, **consolidation** or replacement (CRM, PSA, ERP, HRIS), from audit to sign-off.
-   Designing integrations at the requirements level: master data, sync direction and frequency, error handling.
-   Writing requirements for an in-house development team and prioritizing the backlog with the product owner.
-   Data migrations: field mapping, cleansing, validation, GDPR.
-   Systems thinking and process modeling.
-   Working with senior stakeholders, including the management board.
-   Holding to decisions under pressure.
-   Talking to developers as an equal, without coding.
-   Program management: schedule, dependencies, decisions.
-   Change communication.
-   Clear and concise communication.

**Nice-to-haves:**

-   **HubSpot, Salesforce, Productive, enova**.
-   Integration tools (e.g. Make, Zapier, n8n).
-   Experience in IT services or a software house.
-   **Experience with internal business platforms and custom-built operational systems.**
-   Using AI in operations.

## Benefits

-   Access to the WorkSmile platform offering benefits adapted to your preferences:

-   Multisport card,
-   Private health insurance package,
-   Life insurance,
-   And hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.).

-   Discounts on Apple products.
-   Various internal initiatives: webinars, knowledge sharing sessions, [internal conferences](https://www.netguru.com/blog/burning-minds-our-biggest-internal-conference).

## Apply

[Apply at Netguru](https://apply.workable.com/netguru/j/E4BF7C010F/apply)

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