# Customer Programs Manager

> New Flyer · Winnipeg, Canada (Hybrid) · Full-time · Posted 2026-05-07

**Workplace:** hybrid

**Department:** Customer Program Management

## Description

**New Flyer** is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at [www.newflyer.com](http://www.newflyer.com/).        

**POSITION SUMMARY** 

We are seeking a Customer Programs Manager who will act as the liaison for the company and the customer, successfully managing assigned contracts by leading cross-functional teams throughout the pre-production, bus build and acceptance processes. This individual will cultivate long-term business relationships of customer confidence and trust.  

**WHAT YOU WILL DO:**

-    Must understand the full requirements of each customer contract as assigned.
-   Develop a project plan, identify project timelines, and track status of work vs. plan (includes staying current with program plan).
-   Provide daily operational guidance to cross-functional departments relative to the completion of contracts from initial strategy to post delivery.
-   Address and resolve project issues that may arise and manage critical project timelines.
-   Conduct weekly project meetings with internal/external stakeholders.  Must record and publish minutes of each meeting that include actions, owner, and due dates.  
-   Must ensure calibration of the contract with the customer and internal stakeholders on both bus and contract deliverables.
-   Complete all required project documentation, especially project status milestone update and updates for weekly Exec Ops meetings.
-   Work within key controls identified under this area of responsibility in support of compliance to financial reporting.
-   Work with customers to confirm final bus configuration and work closely with Field Services and others until completion of final bus acceptance.
-   Engage in the meaningful development of personal Management by Objectives (MBO) criteria and execute your work to achieve these goals.
-   Work within established policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational, Quality, Environmental, Health, and Safety programs.
-   Identify opportunities for process improvements.

 **WHAT YOU NEED TO BE SUCCESSFUL:**

-   Bachelor's degree in business administration or communications or related business experience.
-   Mid Professional with 5+ years of work experience in a manufacturing or customer-oriented environment.
-   Prior Project Management experience in a manufacturing environment and/or PMP Certificate or equivalent work experience.
-   Superior computer and organizational skills.
-   Goal orientated and motivated to achieve tasks within set timelines.
-   Ability to present information professionally in written and verbal communication.
-   Ability to work with minimum supervision and possess initiative to seek improvements.
-   Motivated self-starter with capabilities to work within a fast-paced team-oriented environment.
-   Must be able to travel to all New Flyer facilities when required (including Canada and U.S.)

  _\*Travel is required for this position\*\*_

**WHY JOIN OUR TEAM:**

-   Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
-   Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

**OUR WHY:** 

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

**NFI Group** is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.  News and information are available at [www.nfigroup.com](http://www.nfigroup.com/), [www.newflyer.com](http://www.newflyer.com/), [www.mcicoach.com](http://www.mcicoach.com/), [www.arbocsv.com](http://www.arbocsv.com/), [www.alexander-dennis.com](http://www.alexander-dennis.com/), [www.carfaircomposites.com](http://www.carfaircomposites.com/) and [www.nfi.parts](http://www.nfi.parts/).com

## Apply

[Apply at New Flyer](https://apply.workable.com/new-flyer/j/0758C2A1E8/apply)

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