# Manager, Customer Program Management

> New Flyer · St. Cloud, United States · Full-time · Posted 2026-09-04

**Salary:** USD 120,000–145,000

**Workplace:** on_site

**Department:** Customer Program Management

## Description

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

**POSITION SUMMARY**

To manage a team of Customer Program Managers, Customer Programs Coordinator and/or Customer Programs Administrator and to support each contract in your group to a successful conclusion. Assist in the development in short and long term growth in the team.

**WHAT YOU WILL DO:**

-   Manage the assigned Customer Program team, monitor status on all related contracts and support team members when necessary, during the pre-production, production, and postproduction phases
-   Establish annual team MBO's and monitor on a quarterly basis in collaboration with the Director, Customer Programs
-   Complete employee performance reviews for each team member
-   Lead the Customer Programs team in continuous improvements that support the company’s strategic goals (Product Innovation, Product Optimization and Life Cycle Support) as approved by the Change Control Board
-   Support CPM Director’s efforts to monitor and control the Customer Programs departmental expense budget
-   Ensure the Customer Programs team works within key controls (ICFR Internal Controls) identified under this area of responsibility in support of compliance to Financial Reporting
-   Support and monitor staff adherence on departmental procedures and identify/implement system improvements, including related efficiency tools, that improve departmental performance
-   Support and monitor Customer Program Managers upkeep of systems such as SR Manager, MRL and CRM
-   Monitor CPM departmental metrics and work to ensure team is meeting goals and that action plans are in place where goals are not meeting plan
-   Assist the team in monitoring the Master Production Schedule by participating in weekly meetings and providing feedback
-   Represent Customer Programs in daily, weekly and quarterly key operational meetings when needed 
-   Create and maintain mutually beneficial long-term relationships with customers to support team members when necessary
-   Establish effective relationships with internal cross functional teams

**WHAT YOU NEED TO BE SUCCESSFUL:**

-   Bachelor’s degree in Business Administration or Communications or related business experience.
-   PMP Structured  Training / Certification 
-   4+ years of hands on Project Management experience
-   Full product knowledge
-   Superior computer and organizational skills
-   Goal orientated and motivated to achieve tasks within set timelines
-   Ability to present information in a professional manner in both written and verbal communication 
-   Ability to work with minimum supervision and possess initiative to seek improvements
-   Motivated self-starter with capabilities to work within a fast paced team oriented environment 

  _\*Travel is required for this position\*_

**WHY JOIN OUR TEAM:**

-   Benefits Starting Day One of Employment!
-   Health, dental, and vision coverage
-   Employee Assistance Program
-   Paid holidays
-   Paid time off
-   Respectful Workplace
-   Competitive wages
-   Ongoing training and development through a variety of initiatives
-   401K with Company Match

Pay Range: $120,000 - $145,000

## Apply

[Apply at New Flyer](https://apply.workable.com/new-flyer/j/C9908F0332/apply)

---
Powered by [Workable](https://www.workable.com)