# Medical Assistant/Receptionist

> New Oakland Family Centers · Livonia, United States · Full-time · Posted 2026-04-23

**Salary:** USD 17–18

**Workplace:** on_site

**Department:** Support Staff

## Description

**New Oakland Family Centers provides comprehensive behavioral health and substance abuse services for consumers across Michigan, in both outpatient and partial hospitalization settings.**

**Location:** Livonia 5 Mile

**Schedule:** Monday-Friday 8:00 am – 4:30 pm, 8:30am-5pm or other full-time equivalent.

**Reports To:** Director of Nursing / Site Director / Site Supervisors / Regional Nursing Supervisors

**Compensation:** Hourly Employee; $17-$18/hour. Commensurate with experience.

**Position Summary:** The Medical Assistant/Receptionist is a full-time position comprised of multiple clinical and administrative duties for the **FACE to FACE** Partial Hospitalization and Outpatient Programs. The Medical Assistant/Receptionist will work closely with consumers and both clinical and administrative staff across all levels of the organization.

**Desired Skills:**

-   Ability to multi-task
-   Ability to work well on a multi-disciplinary team
-   Strong understanding of, and ability to comply with all HIPAA requirements
-   Understanding of Medical Terminology
-   Strong customer service skills

**Essential Duties / Functions:**

-   Assists in site screening procedures when needed.
-   Answers phones in a polite and professional manner and relays messages accurately and timely.
-   Schedules, reschedules, and confirms appointments.
-   Assists in the process of opening and closing the office.
-   Collects and records patient payments.
-   Ensures that all consumers receive, complete, and fill out intake paperwork.
-   Obtains vital signs (BP, HR, Wt and Ht) for consumers as directed and documents findings appropriately.
-   Assists in confirming, obtaining, and updating consents and other required documentation for lab work, including lab requisition forms, transportation team and other internal and external entities.
-   Assists with lab specimen collection (urine only).
-   Assists nurse with maintaining first aid kits and medication sample inventory.
-   Possesses the ability to resolve crisis situations appropriately.
-   Assists nurse and prescriber with Telehealth processes.
-   Completes documentation and training as required by the clinic’s policies/procedures.
-   Other duties as assigned  
    

**Working Conditions:** Staff are to dress professionally at all times per the Employee Handbook. Staff will need to be prepared to be actively involved with consumers.

## Requirements

High School Diploma or equivalent required. One to two years of relevant experience highly preferred. Relevant coursework and/or certifications preferred.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Short Term & Long Term Disability
-   Training & Development

## Apply

[Apply at New Oakland Family Centers](https://apply.workable.com/newoakland/j/281DD9C69F/apply)

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