# Danish speaking Collections Officer to Online Bank in Malta

> Next Job Abroad · Sliema, Malta · — · Posted 2026-02-19

**Workplace:** on_site

**Department:** Katherina Gerdau

## Description

Our client is looking for a Danish-speaking Collections Officer to join their team in Malta. The role reports directly to the Danish Team Leader and forms part of a team responsible for sales activities, customer onboarding, customer inquiries, and close cooperation with the collections department.

This is a varied role combining customer service, sales, onboarding, and operational support within a multinational banking environment. You will play an important role in delivering high-quality customer experiences while ensuring compliance with internal policies and regulatory requirements.

### Key Responsibilities

-   Provide customers with accurate information regarding the bank’s products, services, and payments
-   Actively generate sales in line with the company’s strategy and guidelines
-   Handle customer inquiries via telephone, live chat, email, and SMS
-   Support onboarding processes, including document verification
-   Ensure full compliance with laws, regulations, policies, and procedures
-   Deliver a high level of customer service at all times
-   Work closely with payments and collections departments to ensure smooth operations
-   Assist with additional customer-related inquiries as required
-   Promote and contribute to a positive and collaborative work environment

### Additional Responsibilities

-   Assist in the creation of sales reports
-   Support training and mentoring of new team members
-   Contribute to documenting operational procedures
-   Suggest improvements to systems, processes, and workflows
-   Complete ad hoc tasks assigned by the Head of New Markets

## Requirements

-   Fluent Danish and good English (written and spoken)
-   Experience in customer service and sales of financial products
-   Experience with client onboarding and document verification
-   Strong communication skills with a results-driven mindset
-   Detail-oriented with high personal work standards
-   Proactive, able to take initiative, and work independently
-   Strong team player with a customer-focused approach
-   Good knowledge of Microsoft Office, particularly Excel

## Benefits

-   Opportunity to build a long-term career within an international banking environment
-   Exposure to sales, collections, and operational processes
-   Collaborative and supportive multinational workplace
-   Career development and growth opportunities
-   Modern office environment in Malta
-   The opportunity to live and work in a Mediterranean location with a strong international community

If you are interested in this opportunity and would like to take the next step in your career, we encourage you to apply today.

## Apply

[Apply at Next Job Abroad](https://apply.workable.com/next-job-abroad/j/053C81448C/apply)

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