# Customer Care & Tech Advisor (Dutch Speaking) -Málaga - Up to€2,094/mo + Bonus > Next Job Abroad · Málaga, Spain · — · Posted 2026-11-12 **Workplace:** on_site **Department:** Katherina Gerdau ## Description **Ready to Build Your Career Under the Spanish Sun? ☀️🌊** Are you looking to take your customer service skills to Spain? Join our dynamic, international team in beautiful **Alicante** or **Málaga**! We are seeking enthusiastic, Dutch-speaking Customer & Tech Support Specialists to support customers of one of the Netherlands' leading telecommunications and digital providers. Whether you are already living locally in Spain or ready to embark on a new adventure abroad, this is your opportunity to combine professional growth, tech support, and customer care with an incredible Mediterranean lifestyle! ### **About the Role** As a Dutch Support Specialist, you will serve as the friendly, solution-oriented connection for Dutch customers reaching out via phone, chat, and email regarding their mobile plans, home internet, and TV setups. Your goal is to deliver clear, top-tier service while keeping an eye out for tailored options that add real value to the customer's experience. ### **Key Responsibilities** - **Inbound Customer Support:** Handle customer inquiries via phone, chat, and email with clarity, empathy, and efficiency. - **Technical Assistance & Troubleshooting:** Help customers set up SIM cards, activate mobile data, configure TV set-top boxes, and resolve home internet connectivity issues. - **Solution-Oriented Guidance:** Deliver friendly, step-by-step assistance for both standard customer service questions and basic technical issues. - **Commercial Awareness:** Identify natural opportunities for cross-selling and upselling upgraded products or services (no prior sales experience required—full training provided). - **Data Management:** Maintain accurate, up-to-date customer interaction records in the database. - **Teamwork:** Work closely alongside a supportive, collaborative team of fellow Dutch speakers in an engaging office environment. ### **Examples of Typical Customer Questions** - _Mobile:_ "How do I install my new SIM card?" or "How do I activate mobile data on my device?" - _Home Internet & TV:_ "My internet connection is running slowly, what steps can I take?" or "How do I connect and set up my new TV box?" ## Requirements ### **Language Proficiency** - **Dutch:** Native or C2-level proficiency (spoken and written). - **English:** B1 intermediate level or higher (for internal communication and training). ### **Skills & Experience** - **Customer Focus:** Strong communication skills with an empathetic, solution-oriented mindset. - **Commercial Comfort:** Comfortable with cross-selling and upselling during customer interactions (previous sales experience is not required; comprehensive training is provided). - **Tech-Savvy:** Good computer literacy, comfortable navigating multiple systems simultaneously, and quick to learn new digital tools. - **Work Ethic:** Proactive, efficient, reliable, and eager to learn and grow professionally. ### **Legal Requirements** - Must hold a valid **EU Passport** or a valid **Spanish Work Permit / Residency** with full legal rights to live and work in Spain. ### **Schedule & Availability Requirements** - **Working Hours:** Operational hours are Monday–Friday between 08:00–20:00 and Weekends between 09:00–17:30. - **Weekly Commitment:** Available 5 days per week with flexible contract options (39, 36, 34, 32, 30, or 25 hours per week). - **Mandatory Availability:** - Monday morning availability is required. - Friday evening availability is required. - Must be available to work up to 3 evening shifts per week (until 20:00). - Must be available to work 2 weekends per month. - Willingness to adjust daily hours based on operational workload (without impacting total contract hours or salary). ## Benefits ### **Compensation & Contract** - **Competitive Base Salary:** Tiered monthly gross salary based on your selected workload: - **39 hours/week:** €2,094 gross/month - **36 hours/week:** €1,933 gross/month - **34 hours/week:** €1,826 gross/month - **32 hours/week:** €1,718 gross/month - **Monthly Bonus:** Performance-based bonus of **up to 15%** of your monthly gross salary. - **Contract Security:** Permanent Spanish employment contract under Spanish labor law and the Contact Center Collective Agreement from Day 1 (includes a standard 2-month probation period). ### **Relocation & Local Hiring Packages** - **For Candidates Relocating to Spain:** Choose between two comprehensive relocation packages: - **Option A (Relocation Allowance):** €750 cash compensation allowance (paid together with your 2nd monthly salary) + reimbursement for travel expenses to Spain. - **Option B (Company Accommodation):** 1 month of company-provided shared accommodation (subject to room availability verified during interviews) + reimbursement for travel expenses to Spain. ### **Training & Work Model** - **Paid Onboarding:** 4 weeks of fully paid, structured training: - 2 weeks of interactive classroom training - 1 week of practical on-the-job training - 1 week of dedicated coaching - **Flexible Work Model:** First 3 months are fully on-site. After completing 3 months, you become eligible for a **hybrid work model** (working 2–3 days per week from home based on performance). ### **Additional Company Perks** - **Administrative Assistance:** Full dedicated HR support for local Spanish onboarding, including assistance with your Spanish Social Security registration and NIE paperwork guidance. - **Career Development:** Real internal progression paths into senior roles (such as Team Leader, Trainer, QA Specialist, or Management). - **Work Culture:** Join an award-winning international company working directly alongside friendly, Dutch-speaking colleagues in vibrant coastal cities. ## Apply [Apply at Next Job Abroad](https://apply.workable.com/next-job-abroad/j/0A05F3AB29/apply) --- Powered by [Workable](https://www.workable.com)