# German-Speaking Customer Support Agent in Malta

> Next Job Abroad · Sliema, Malta · Full-time · Posted 2026-02-19

**Workplace:** on_site

**Department:** Katherina Gerdau

## Description

Join an international iGaming company as a German-speaking Customer Support Agent and gain hands-on experience in one of Europe’s fastest-growing digital industries.

This is more than a typical customer support role — it’s an entry point into a dynamic, fast-paced environment where technology, online entertainment, and customer experience intersect. You’ll quickly gain a deep understanding of digital platforms, payments, account management, player behaviour, and cross-departmental operations.

Many careers in Fraud, Compliance, Payments, VIP, CRM, or Team Leadership start from this role.

### Key Responsibilities

-   Handle customer inquiries via chat, phone, and email
-   Support customers with account questions, product or service issues, technical situations, and general inquiries
-   Document customer cases accurately and thoroughly
-   Identify patterns, recurring issues, and potential risks
-   Share market feedback and customer insights with management
-   Collaborate closely with internal teams to improve systems and processes
-   Maintain professionalism and problem-solving skills in a fast-paced environment

## Requirements

-   Fluent German (spoken and written)
-   Good English skills
-   Minimum 1 year of customer support experience
-   Interest or knowledge of the gaming/digital entertainment industry
-   Comfortable working shifts, including weekdays and weekends
-   Calm under pressure with strong communication skills
-   Team-oriented and able to work in an international environment
-   Responsible, proactive, and solution-focused mindset

## Benefits

### Career Growth

This role provides strong internal mobility and development opportunities, allowing you to grow into areas such as:

-   Specialist or senior support roles
-   Operations
-   Compliance & risk
-   Commercial or product-related roles
-   Team leadership and management

You’ll gain valuable international work experience and transferable skills in a high-growth industry.

### Benefits

-   Competitive salary
-   Comprehensive benefits package
-   International company environment
-   Supportive, team-oriented culture
-   Real responsibility from day one
-   Multiple career paths and internal mobility

If you’re German-speaking, ready to work in a fast-paced, international environment, and want a role that offers real career growth, we encourage you to apply today.

## Apply

[Apply at Next Job Abroad](https://apply.workable.com/next-job-abroad/j/30E3136F46/apply)

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