# Dutch Customer Expert - Premium Tech and E-Commerce in Greece

> Next Job Abroad · Athens, Greece (Hybrid) · — · Posted 2026-05-28

**Workplace:** hybrid

**Department:** Katherina Gerdau

## Description

Looking for a real adventure to add to your CV? Why not move to Greece and work with a tech giant? We are looking for Dutch-speaking Customer Experts to become the face and voice of a legendary global brand famous for its laptops, smartwatches, and premium accessories. If you love helping people, adore smart technology, and want to live in one of Europe’s most exciting, sun-drenched capital cities, this is your sign to apply.

### **What You'll Do (The Day-to-Day)**

Working in a vibrant, positive-language environment, you will handle inbound inquiries, emails, and live chats from Dutch-speaking consumers.

-   **The Inbound Experience:** Guide users through the digital storefront when they state, _"I can't find the article I am looking for"_ or need help deciding which luxury hardware configuration to buy.
-   **The Service Solution:** Efficiently manage customer complaints, shipping delays, order cancellations, and product return requests.
-   **Skill Expansion:** After 30 days on the job, you will enter a mandatory cross-skilling phase, blending both your sales and service capabilities to unlock advanced career opportunities within the project.

## Requirements

-   **The Basics:** Native or C1-level Dutch capabilities, alongside a strong B2 command of English.
-   **Technical Skills:** Good overall PC proficiency, experience with MS Office, and a typing speed of $\\ge25$ wpm with 80% accuracy. A natural familiarity with MacOS and iOS platforms gives you an instant head start.
-   **Experience:** None! This is an entry-level opportunity designed for enthusiastic, tech-friendly individuals looking for an international breakthrough.

### **Performance Metrics (How You'll Shine)**

You will track and optimize your professional success using three specific key performance indicators, supported by weekly training refreshers:

-   **TMS (Customer Satisfaction):** Keeping customer happiness at an all-time high.
-   **BCR (Booked Call Rate):** Nailing sales targets and conversion processes.
-   **FCR (First Call Resolution):** Providing immediate, accurate solutions.

## Benefits

-   **Health and Well-being:** We care about your peace of mind—enjoy private health insurance from day one, 24/7 access to professional psychological counseling, and fun, regular wellness activities.
-   **Career Growth:** Get up to speed with a comprehensive and fully paid training track, and leverage excellent internal opportunities to advance into Senior Specialist or Management roles.
-   **Living in Athens:** Complete relocation support to Greece. Spend your weekends exploring island getaways and enjoying local Mediterranean culture.
-   **Nesting Structure:** A safe landing with a 1-week nesting track, internal assessment, and an operational workload limited to 50% call handling during your first week on the floor.
-   **High-Octane Growth:** Join a massive international squad that ramps up during summer and autumn for iconic product launches, Back To School campaigns, and Black Friday events.

## Apply

[Apply at Next Job Abroad](https://apply.workable.com/next-job-abroad/j/348C60A67E/apply)

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