# German-speaking Customer Advisor for well-known online bank in Malta

> Next Job Abroad · Sliema, Malta · Full-time · Posted 2025-11-20

**Workplace:** on_site

**Department:** Aga Loughran

## Description

The Customer Service Officer will report directly to the German Team Leader and will be part of a team that is responsible for handling sales, including customer on-boarding, customer service queries and working alongside the collections team.

### Main areas of responsibility:

• Provide customers with accurate information about the company's products, services and payments.  
• Actively seeking new sales by executing appointed strategies and instructions.  
• Comply with laws, rules, company policies, and procedures as required.  
• Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information.  
• Responding to any customer queries via email, SMS and phone  
• Provide an excellent customer experience.  
• Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction.  
• Support additional customer service inquiries.  
• Promote a positive working environment.  
• Perform other tasks as assigned.  
  
Other responsibilities may include:

• Involvement in production of Sales reports.  
• Involvement in training and mentoring of other team members.  
• Assist in documentation of the team’s Operational Procedures.  
• Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures.  
• Execute ad hoc tasks as may be requested by the Head of New Markets.

## Requirements

-   Excellent command of English and German languages (both written and spoken).
-   Demonstrable experience in sales of financial products.
-   Experience in customer on-boarding and documentation verification processes.
-   Excellent communication skills with a results-driven approach.
-   Attention to detail, initiative and high working standards.
-   Team player with a customer-oriented approach
-   Ability to work independently.
-   Good knowledge of Microsoft Office tools (especially EXCEL).

## Benefits

Our client is a group of team players and cross-functional collaborators - they do not have limits when it comes to getting the job done. There are many options for you professionally and personally. They invest in their employees not only with a lucrative pay and distribution package as well as good cocoa/coffee (and Friday beer), but also with a focus on your personal and professional development. They encourage innovation and always involve their dedicated employees - they celebrate success. They are an inclusive, multicultural community characterised by high diversity and with many different nationalities represented.

## Apply

[Apply at Next Job Abroad](https://apply.workable.com/next-job-abroad/j/3CD1643656/apply)

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