# German Customer Service and Sales Officer in Malta

> Next Job Abroad · Msida, Malta · Full-time · Posted 2026-05-05

**Workplace:** on_site

**Department:** Katherina Gerdau

## Description

Are you a fluent German speaker with a background in sales and a passion for customer excellence? Join a **Great Place to Work-Certified** international bank that is redefining the "new generation" of digital lending.

As a **Customer Service & Sales Officer**, you will be a key driver in our German-market operations. This role is designed for a target-driven individual who can blend high-level customer support with the ability to convert inquiries into successful loan and card applications. You’ll be working in a fast-paced Fintech environment where your sales experience will directly impact the bank's growth.

### **Your Responsibilities**

-   **Sales & Conversion:** Actively engage with German-speaking leads to guide them through the loan application process and promote our card products.
-   **Customer Support:** Handle incoming inquiries via phone, email, and SMS, providing solutions that balance customer needs with business goals.
-   **Onboarding & Verification:** Manage the customer journey from the first click to final verification, ensuring all documentation is accurate and compliant.
-   **Portfolio Growth:** Collaborate with the Payments and Collections teams to ensure customer retention and high satisfaction levels.
-   **Market Insight:** Use your sales expertise to identify customer pain points and suggest improvements to our product offerings.

## Requirements

-   **Language:** Native or C1 level fluency in **German** (essential) and a professional command of **English**.
-   **Sales Experience:** **Minimum 1–2 years of experience in a sales-driven environment** (e.g., Telesales, Business Development, or Commission-based Retail).
-   **Financial Literacy:** Previous experience in banking or financial services is highly preferred.
-   **Tech Savvy:** Strong proficiency in Microsoft Office, specifically **Excel**, and experience with CRM systems.
-   **Work Authorization:** You must hold an **EU Passport** or currently have the legal right to work in Malta.
-   **Attributes:** Resilient, persuasive, and motivated by hitting performance targets.

## Benefits

-   **Salary:** Competitive base salary of **€23,000 – €28,000 per year** (depending on experience).
-   **Bonuses:** Performance-based bonus structure.
-   **Relocation Support:** Financial assistance (relocation bonus) to help you settle into life in Malta.
-   **Health & Security:** Comprehensive Private Health Insurance and Life Insurance.
-   **Office Culture:** Modern office facilities featuring daily fresh fruit, coffee, and toast.
-   **Social Life:** Regular monthly after-work events and "Casual Friday" drinks.
-   **Lifestyle:** Enjoy over 300 days of sunshine and a vibrant expat community in one of Europe's most popular island destinations.

## Apply

[Apply at Next Job Abroad](https://apply.workable.com/next-job-abroad/j/6AAC969DD7/apply)

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