# Swedish speaking Customer Support Agent for iGaming Company in Malta

> Next Job Abroad · Berlin, Germany (Hybrid) · Full-time · Posted 2026-03-25

**Workplace:** hybrid

**Department:** Oliver Lauff

## Description

### **Ready to swap grey skies for 300 days of sunshine — and kick-start your career in the iGaming world?**

This role is all about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta.

Picture this: you live five minutes from the sea, grab an iced latte before work, and spend your evenings exploring beaches, rooftop bars, and a social scene full of people who, just like you, packed a suitcase and took a chance on something bigger.

That’s what this opportunity offers.

### **The Job — Customer Experience in Sports & Casino**

You’ll be the go-to person for Swedish players who need help with anything from account questions to payments and general support. Calls, chats, emails — you’ll handle it all, and no two days ever look the same.

You’ll become a mini-expert in sportsbook & casino, and you’ll get the freedom to actually _solve_ problems — not just pass cases around. Your ideas and feedback will matter, and your voice will be heard.

### **What You’ll Be Doing**

-   Helping customers via phone, chat and email
-   Solving cases fully — not just forwarding them
-   Approving withdrawals and handling KYC
-   Running daily security checks
-   Spotting trends and sharing insights to improve processes
-   Working closely with other internal teams
-   Reaching your KPIs and contributing to a strong team atmosphere

## Requirements

### **Who You Are**

-   Fluent in Swedish
-   Curious, social and confident in your communication
-   Interested in sports/casino (or at least not confused by the concept of odds…)
-   Open to shift work
-   A multitasker who enjoys a fast-paced environment

## Benefits

### **What You Get**

-   **Relocation package + bonus scheme**
-   **Hybrid work setup** + up to **40 days fully remote abroad per year**
-   **Private international health insurance**
-   **Wellbeing allowance**
-   **Home office setup bonus**
-   **Breakfast on Tuesdays, lunch on Mondays & Wednesdays**
-   Regular team events and a big social expat community

### **Career & Development**

You won’t get stuck here — the company invests heavily in growth.  
There’s an internal Academy where you can develop in areas like:

-   Fraud
-   Compliance
-   Product
-   Escalations
-   Commercial

**If you're dreaming of a fresh start, warm weather and a career that actually leads somewhere — Malta might just be your next big chapter.**

## Apply

[Apply at Next Job Abroad](https://apply.workable.com/next-job-abroad/j/887224122F/apply)

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