# Italian Tech Support and Customer Care Specialist - Athens, Greece

> Next Job Abroad · Athens, Greece (Hybrid) · — · Posted 2026-05-28

**Workplace:** hybrid

**Department:** Katherina Gerdau

## Description

If you appreciate flawless design, innovation, and devices that have completely changed how the world communicates, this is the job for you. We are looking for young-at-heart, tech-friendly Italian speakers to relocate to Athens, Greece. You will join a premium customer care project, assisting users of a world-renowned luxury tech brand. Bring your passion for communication, and we will give you a sun-soaked international career.

### **What You'll Do (The Day-to-Day)**

As a Customer Expert, you will manage inbound consumer requests from the Italian market across phone, email, and live chat channels.

-   **Scripted Sales Support:** Walk customers through their options when they are trying to decide which device to buy, using structured processes to successfully seal the transaction.
-   **After-Sales Service:** Act as the premier point of contact for order tracking, package delivery concerns, and cancellation or return requests.
-   **The 30-Day Evolution:** You will be cross-skilled to handle both sales and service flows after completing 30 days in your initial assignment, ensuring you become an expert across the entire e-commerce lifecycle.

## Requirements

-   **Language Skills:** Strong C1/Native Italian communication skills paired with a solid B2 level of English.
-   **Operational Skills:** Relatably advanced PC knowledge, comfort with standard office software, and a steady typing speed of at least 25 words per minute (80% accuracy minimum).
-   **System Knowledge:** A natural interest in or familiarity with MacOS and iOS environments is highly valued. No previous customer care experience is preferred or required.

### **Performance Metrics (How You'll Shine)**

Your daily success will be driven by positive language and evaluated through precise operational KPIs:

-   **TMS:** Elevating customer satisfaction through premium service.
-   **BCR:** Maintaining a high rate of booked calls and completed sales.
-   **FCR:** Resolving inbound inquiries effectively without requiring a follow-up call.

## Benefits

-   **Health and Well-being:** Complete peace of mind with private health insurance from day one, 24/7 access to psychological counseling support, and regular team wellness initiatives.
-   **Career Growth:** A thoroughly comprehensive and fully paid onboarding training period to sharpen your tech skills, backed by excellent future opportunities to progress into Senior Specialist or Management roles.
-   **Move to Greece:** Full relocation support provided to set up your new life in beautiful Athens.
-   **Weekly Continuous Training:** Benefit from weekly SGT, VDC, and refresher training sessions to consistently upgrade your skill set.
-   **A Gentle Start:** Enjoy a 1-week nesting phase featuring internal assessment and a reduced 50% call-handling capacity to build your confidence early on.

## Apply

[Apply at Next Job Abroad](https://apply.workable.com/next-job-abroad/j/8D694B211A/apply)

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