# Finnish-speaking Customer Support in Malta

> Next Job Abroad · Sliema, Malta · Full-time · Posted 2026-09-09

**Workplace:** on_site

**Department:** Johanna Kivimäki

## Description

If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn

more this position could be for you. No iGaming experience – No problem, our client will teach you

everything!

**Our client wants you to:**

-   Be a fluent or native Finnish speaker with a C1 level of English, both spoken and written
-   Be flexible and willing to work on a shift basis
-   Have experience working with customers, listening to their needs, and providing the best
-   solutions
-   Be an excellent listener, have an empathic approach and take pride in giving an excellent
-   service to our players
-   You have exceptional organisation skills (including arriving on time, meeting deadlines, and
-   finding accurate information in a timely manner).
-   You are detail oriented with the ability to handle stressful situations while maintaining a
-   positive attitude
-   Be an individual who is open to constructive feedback
-   Be a team player that can also work independently

## Requirements

-   Enable our client's players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
-   Identify and support players in any difficulties they might encounter
-   Provide explanations to customers about products/site/policies/ promotions, etc.
-   Update customer account/details with necessary information when needed
-   Understand, guide, and support players in Responsible Gambling
-   Collaborate with our client's Fraud and payments team in customer queries
-   Understand AML and report any suspicious activity

## Benefits

-   Private health insurance
-   Free breakfast and lunch
-   Wellness allowance
-   Birthday leave
-   Company and Team building events
-   Relocation package to Malta including flight and 2 weeks of accommodation

And much more!

## Apply

[Apply at Next Job Abroad](https://apply.workable.com/next-job-abroad/j/99861D6CC2/apply)

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