# Portuguese-speaking Customer Service Agent in Greece for JTI team

> Next Job Abroad · Porto, Portugal · Full-time · Posted 2025-11-20

**Workplace:** on_site

**Department:** Aga Loughran

## Description

Join our clients' JTI Customer Experts team and become the primary point of contact for customer requests on behalf of our client.

By partnering with the companys client – the international tobacco and vaping division of Japan Tobacco Inc. – they work towards a shared goal: building a business that is innovative, fast-growing, sustainable, and committed to delivering the highest quality customer service. Our client is currently looking for Portuguese-speaking talents to support their client’s customers from our offices in Greece.

Join a team dedicated to providing an exceptional customer experience while growing your professional network, sharpening your communication skills, and adding solid international experience to your CV.

**Your responsibilities:**

-   Serve as the main point of contact for customer requests, representing one of the world’s leading companies in the tobacco industry.
-   Handle customer communication via phone, email, and chat to deliver a seamless support experience.
-   Respond to inquiries about the client’s products.
-   Resolve issues as they arise, addressing customer concerns professionally and efficiently.
-   Aim to turn every interaction into a positive customer experience.

## Requirements

\- Fluency in Portuguese.

\- Strong command of English, both written and spoken.

\- Previous experience in customer support/customer care (considered an asset).

\- Excellent communication skills.

\- A problem-solving mindset and sense of ownership.

\- Tech-savviness and willingness to learn.

\- A positive and proactive attitude.

## Benefits

-   Full relocation support to Greece (flight tickets, hotel accommodation, and assistance with the housing search – all free of charge).
-   Competitive monthly salary + 2 additional salaries per year.
-   Healthcare benefits and various discounts.
-   Fully paid training delivered by certified instructors.
-   Special events, community initiatives, and social activities.
-   Free online Greek language courses.
-   Modern, comfortable office facilities with relaxing break areas.
-   The opportunity to work for a Great Place to Work®-certified company.  
    

This role is an excellent chance to grow your international career, gain valuable experience, and represent a global brand. You will be joining a company that values diversity and provides equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

## Apply

[Apply at Next Job Abroad](https://apply.workable.com/next-job-abroad/j/9DC4DB9F1E/apply)

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