# German Customer Service Representative - Automotive Insurance Sector

> Next Job Abroad · Athens, Greece (Hybrid) · — · Posted 2026-05-25

**Workplace:** hybrid

**Department:** Katherina Gerdau

## Description

Are you ready to turn your career into a Mediterranean adventure? We are seeking vibrant, communicative German speakers to join our international hub in Athens, Greece, representing a major household name—Germany’s top automotive insurer and a leading traditional insurance group serving over 13 million customers.

This isn’t just a job; it’s an invitation to experience the ultimate expat lifestyle. Spend your weekends exploring the Acropolis, relaxing on the Athenian Riviera, or island-hopping across the Aegean Sea, all while building a solid corporate resume with an industry giant.

**The Experience:**

-   **A Smooth Landing:** We fully support your relocation! We provide your flight tickets, airport pickup, and initial hotel accommodation to help you settle in effortlessly.
-   **Modern Workplace:** Work in a "Great Place to Work" certified environment featuring onsite relaxation zones, social events, and a multicultural community.
-   **Stability:** Kickstart your path with a reliable, krisensicher brand known for dependable insurance coverage.

**Your Role:** As a Customer Service Professional for our prominent insurance client, you will independently handle customer interactions for the motor vehicle sector via phone and email:

-   **Customer Advice & Cross-Selling:** Provide telephone consultations regarding vehicle insurance and prepare cross-selling offers for liability, accident, and property insurance.
-   **Account & Contract Logging:** Input and manage crucial data including address updates, account changes, and SEPA mandates with high precision.
-   **Digital Support:** Help customers register for the digital self-service web portal.
-   **Appointment Scheduling:** Arrange consultation appointments (VORC) and process incoming documents on time.

## Requirements

-   **Language Mastery:** Native or **C2 level German** (excellent written and spoken) along with a solid B2 level of English for internal systems and training.
-   **Communication & Empathy:** Strong listening techniques and the ability to explain complex insurance concepts in plain language.
-   **Problem-Solving Skills:** Customer-oriented mindset, remaining calm and professional during challenging claims or inquiries.
-   **Tech Savvy:** Comfortable navigating CRM platforms and Windows-based environments, with a typing speed of $\\ge 25$ wpm.
-   **Qualifications & Legality:** Minimum high school diploma and **valid EU Citizenship** (EU Passport or National ID card required).

## Benefits

-   **Full Relocation Package:** Paid flight, airport transfer, and initial hotel stay.
-   **Extra Earnings:** Competitive salary with performance bonuses and a total of **14 salaries per year** (including holiday bonuses).
-   **Top-Tier Paid Training:** A comprehensive 61-day structured induction program to make you an expert before going live.
-   **Health & Wellness:** Comprehensive healthcare coverage and local employee discounts.
-   **Learn Greek:** Free online Greek language courses provided to all employees.

## Apply

[Apply at Next Job Abroad](https://apply.workable.com/next-job-abroad/j/A0C38298BC/apply)

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