# Premium Support & Online Community Expert - French Speaker - Relocate to Greece

> Next Job Abroad · Athens, Greece · — · Posted 2026-05-28

**Workplace:** on_site

**Department:** Katherina Gerdau

## Description

Imagine supporting a freeware, cross-platform, global powerhouse that keeps over two billion people connected every single day through instant messaging, voice notes, video calls, and secure media sharing. We are building a massive, highly dynamic team of over 300 frontline experts to manage Premium Support, Customer Care, and Trust & Safety for one of the world's most essential digital spaces.

In this role, you will not just be answering tickets; you will be an essential guardian of a massive global community. If you love solving puzzles, have quick fingers, have a passion for online safety, and can navigate a complex digital landscape with absolute empathy and sharp critical thinking, this is where you belong.

**What You Will Do Every Day**

-   Act as a Customer Expert (CE) by handling user inquiries across chats and emails.
-   Deep dive into technical troubleshooting, assisting users with installation, activation errors, and account connection freezes.
-   Protect the integrity of the platform by reviewing reported content, identifying phishing, spam, or malware, and maintaining the highest safety standards.
-   Navigate an extensive, complex, and fast-evolving knowledge base to make advanced, real-time choices for our users.
-   Bring a customer-centric attitude to every interaction, turning a frustrating user lockout into a seamless experience.

## Requirements

-   **Linguistic Talent:** Native or C1 fluency in **French**
-   **English Proficiency:** Solid C1 level in English, as your training, internal tools, and extensive Knowledge Base are fully in English.
-   **Digital Savviness:** Advanced PC knowledge and comfort working across multiple software tools simultaneously.
-   **Keyboard Speed:** A typing speed of at least 25 words per minute with 85% accuracy or higher.
-   **Resilience & Focus:** Significantly advanced written communication skills and a high level of stress tolerance to navigate busy production queues and content moderation reviews.
-   **Shift Flexibility:** Comfort working rotational schedules. Our operation runs between 6:00 AM and 10:00 PM, including regular weekend shifts to keep the global community running smoothly.
-   **Clean Slate:** Ability to successfully pass a mandatory background check and client-specific onboarding procedures.

## Benefits

-   **The Athens Experience:** Enjoy a world-renowned Mediterranean lifestyle in Greece, combining historic city vibes with nearby coastal escapes.
-   **Premium Health Coverage:** Enjoy additional private health insurance specifically provided for our team members on this project.
-   **Career Evolution:** Dive into a rigorous minimum 2-week training and nesting period fully designed to sharpen your tech and moderation skills.
-   **Future Flexibility:** Establish your high performance during the initial 90 days on-site, opening up the possibility of transitioning into a hybrid or work-from-home setup.
-   **Global Network:** Work alongside an international, multicultural team of hundreds of customer care and digital safety specialists.

## Apply

[Apply at Next Job Abroad](https://apply.workable.com/next-job-abroad/j/C88AC66F2B/apply)

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