# Patient Financial Coordinator (Remote)

> NIVA Health · South Africa (Remote) · Full-time · Posted 2026-06-29

**Workplace:** remote

**Department:** NIVA Wound Care

## Description

**Patient Financial Coordinator (Remote)**

Are you passionate about making a difference in patients’ lives while navigating the dynamic world of healthcare finance? Do you thrive in a fast-paced environment, providing exceptional support and clarity to those in need? If so, NIVA Health invites you to apply for our fully-remote **Patient Financial Coordinator** role!

At NIVA Health, our mission centers on helping people heal. Our team delivers advanced healthcare solutions to patients with compassion, innovation, and expertise. As a Patient Financial Coordinator (PFC), you will set the tone for a positive patient financial experience—ensuring clarity, consistency, and kindness in every interaction while upholding our Core Values: Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity.

**In This Role, You’ll:**

-   Serve as the primary point of contact for patient financial communications.
-   Clearly explain insurance benefits, deductibles, copayments, coinsurance, and out-of-pocket responsibilities.
-   Contact patients prior to or following services to discuss financial responsibility and collect payments.
-   Establish and monitor patient payment plans; assist with billing questions and clarify EOBs or statements.
-   Document all financial communications and transactions in the appropriate systems.
-   Review patient eligibility, estimate financial responsibility, and collect payments up front when appropriate.
-   Proactively help reduce bad debt through timely patient outreach.
-   Support Revenue Cycle Management by assisting with insurance eligibility verification, prior authorizations, claim status, payment posting, and special projects.
-   Consistently deliver compassionate customer service to patients, referral sources, and internal teams.
-   Maintain strict confidentiality and HIPAA compliance at all times.

**You’re a Great Fit If You:**

-   Have a high school diploma or equivalent (required).
-   Bring at least 2 years of experience in healthcare revenue cycle or a medical office setting.
-   Understand U.S. medical insurance terminology — including Medicare, Medicaid, and commercial insurers.
-   Demonstrate excellent customer service skills and professional phone etiquette.
-   Communicate clearly and empathetically, translating complex financial or insurance topics into patient-friendly language.
-   Are highly organized, detail-oriented, and comfortable managing multiple priorities.
-   Are proficient with Microsoft Office and, ideally, EMRs/practice management systems.
-   Embrace and promote NIVA Health’s Core Values in every interaction.

**Bonus Points If You:**

-   Have 3+ years of experience in patient financial services or medical billing.
-   Are experienced in collecting patient balances in a clinic, hospital, or specialty care environment.
-   Have worked with wound care or similar healthcare specialties (not required).
-   Have experience using payment processing and revenue cycle systems.

**Key Performance Indicators (KPIs)**

Your contributions support our shared success. You’ll be measured on:

-   Exceptional patient financial experience and satisfaction.
-   Upfront collections and reduction of accounts receivable.
-   Accurate documentation of financial interactions.
-   Compliance with regulatory and organizational standards.
-   Support of revenue cycle initiatives that improve cash flow/efficiency.

**Why Join NIVA Health?**

At NIVA Health, you’re empowered to make a meaningful impact on patients—helping them navigate healthcare costs with compassion and confidence. We celebrate achievement, invest in your continued growth, and foster a collaborative and positive team environment.

**Pay:** $1,500 per month

**Work Schedule:** US Eastern Timezone (Monday-Friday)

**Location:** Fully Remote

Ready to help build the next generation of healthcare excellence—one patient at a time? Apply today and join us at NIVA Health! Learn more about us at [**https://nivahealthwoundcare.com/**](https://nivahealthwoundcare.com/.)

## Apply

[Apply at NIVA Health](https://apply.workable.com/niva-health-2/j/1D25184305/apply)

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