# Wound Care Intake Coordinator (Remote)

> NIVA Health · South Africa (Remote) · Full-time · Posted 2026-05-28

**Workplace:** remote

**Department:** NIVA Wound Care

## Description

**Wound Care Intake Coordinator (Remote)**

Do you have a passion for helping others and ensuring patients receive the care they need without delay? Are you detail-oriented, collaborative, and energized by making a difference in people’s lives? If so, NIVA Health welcomes you to join our mission-driven team as a Wound Care Intake Coordinator!

At NIVA Health, we are united by a shared purpose: helping people heal. Every day, we help patients live fuller, healthier lives with advanced wound care treatments. As a NIVA team member, you’ll embody our Core Values—Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity—while supporting patients through every step of their care journey.

**In This Role, You’ll:**

-   Coordinate patient care and services, ensuring a seamless flow of referrals and new admissions into all clinic locations.
-   Conduct phone interviews with patients to gather essential details, confirm eligibility, assess needs, review demographics, living arrangements, and social support, and schedule initial visits.
-   Accurately review medical records, insurance coverage, and related documentation to support patient eligibility and care planning.
-   Collaborate with nurses, NPs, MDs, and other healthcare professionals to deliver patient-centered care.
-   Clearly explain available services to patients and their families, setting expectations and ensuring understanding at every step.
-   Arrange and schedule home visits, assessing patient progress and adjusting care plans as needed.
-   Maintain accurate records using electronic medical systems, supporting billing processes and regulatory compliance.
-   Foster professional relationships with referring agencies and community partners to support patient access to care.
-   Contribute to quality improvement initiatives, participate in ongoing education sessions, and uphold professional standards.
-   Act as a supportive, positive representative of NIVA Health—ensuring patient confidentiality and always treating others with discretion, diplomacy, and tact.

**You’re a Great Fit If You:**

-   Have experience in clerical, intake, administrative, or US-based healthcare settings (previous experience in Home Health or Hospice is a plus).
-   Are comfortable using medical software and Microsoft Office tools (Word, Excel).
-   Communicate clearly, compassionately, and professionally with patients, caregivers, and staff.
-   Have strong organizational skills, can multitask, and thrive in a fast-paced, remote-work environment.
-   Demonstrate critical thinking, strong problem-solving skills, and are motivated to find solutions and help patients access the care they deserve.
-   Model NIVA Health’s Core Values in your daily work and believe in providing patient-first, empathetic care.

**Bonus Points If You:**

-   Hold an Associate degree or higher.
-   Have experience with electronic medical records (EMR) systems and coordinating with multidisciplinary healthcare teams.
-   Have experience with US-based healthcare insurance
-   Are familiar with Medicare and Medicaid regulations.

**Why Join NIVA Health?**

At NIVA Health, you’re more than part of a team – you’re part of a mission. We support you with a positive, open-minded environment focused on holistic healing, teamwork, and growth. Your work here makes a tangible, lasting impact in the lives of patients every day.

**Pay: $1,300 per month**

**Work schedule: US Timezone (East Coast)**

**Job Type: Full-time**

**Work Location: Remote**

Apply Today!

Learn more: [https://nivahealthwoundcare.com/](https://nivahealthwoundcare.com/) 

Join NIVA Health and help redefine patient care—one healing wound at a time.

## Apply

[Apply at NIVA Health](https://apply.workable.com/niva-health-2/j/4EC88054FD/apply)

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