# Technical Engagement Network (TEN) Lab Manager > Node.Digital · Arlington, United States · Full-time · Posted 2026-07-09 **Workplace:** on_site **Department:** RTX-ESS ## Description **Technical Engagement Network (TEN) Lab Manager** **Location: Arlington, VA** **Must have an active Secret Clearance** Node  is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. Node is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Responsibilities: \- Serve as the first level Help Desk for the TEN Lab’s systems and accounts \- Assist new user setup of equipment, accounts and tools \- Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner \- Create and maintain accurate Tickets for Help Desk activities \- Work with Asset Management to support accurate records and maintain a good accounting of assets \- Support the implementation of new technologies and equipment in the lab environment, \- Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.  \- Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure Support the implementation of new technologies and equipment in the lab environment. \- Advises and provides insight on development of lab standard operating procedures (SOPs) and policies. \- Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users. \- Provide support for MacOS and iOS to users. \- Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues. \- Assist in the management of user accounts and resetting credentials. \- Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance \- Examine and identify efficiencies that can be made to existing procedures, with approval from the customer. ## Requirements **Required Skills:** \- U.S. Citizenship \- Must have an active DoD Secret clearance, TS/SCI clearance is preferred \- Must be able to obtain DHS Suitability \- 5+ years of directly relevant experience \- 3+ years of directly relevant experience in IT Helpdesk support. \- 3+ years MacOS and iOS experience. \- Good problem solving skills \- Must be able to work collaboratively across physical locations. \- Proficiency and proven capability in the following areas: \- Asset management practices and principles \- Help Desk ticket processing and procedures \- Good Customer support \- Ability to keep detailed notes \- Must be able to work collaboratively across physical locations Desired Skills: \- Experience with writing technical procedures and standard operating procedures \- Virtualization automation and optimization \- Experience with Virtual Private Networks (VPN) \- Experience with virtual desktops (Citrix, VMWare) Required Education: BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years of directly relevant experience.  Desired Certifications: \- Security+ **Company Overview:** Node. Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact. Our Core Values help us in our mission. They include: OUR CORE VALUES Identifying the~RIGHT PEOPLE~and developing them to their full capabilities Our customer’s “Mission” is our “Mission”. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence Our mantra is “~Simple\*Secure\*Speed~” in the delivery of innovative services and solutions ## Benefits We are proud to offer competitive compensation and benefits packages to include: - Medical - Dental - Vision - Basic Life - Long-Term Disability - Health Saving Account - 401K - Three weeks of PTO - 10 Paid Holidays - Pre-Approved Online Training ## Apply [Apply at Node.Digital](https://apply.workable.com/node/j/2985708264/apply) --- Powered by [Workable](https://www.workable.com)