# Office Administrator and Advisor Support > NousTravel · Los Angeles, United States · — · Posted 2026-11-03 **Salary:** USD 28–29 **Workplace:** on_site ## Description At NousTravel, we believe that exceptional client experiences begin with a supportive, collaborative team environment. We are seeking an organized, dependable, and service-focused professional to join our Santa Monica office and become an integral part of our growing team. This role is responsible for the day-to-day administration of the office while providing valuable support to our travel advisors, helping them deliver outstanding service to clients.  SABRE GDS skills are a plus! Reporting to the Senior Vice President of Strategic Partnerships, the ideal candidate is a proactive team player who enjoys building relationships, thrives in a fast-paced environment, and takes pride in creating a welcoming and productive workplace. **Key responsibilities** **Office operations** - Oversee day-to-day office operations to ensure an efficient, welcoming workplace. - Evaluate office workflows and recommend improvements. - Manage mail, scan checks, and email accounting - Order key cards, office keys, business cards, and office supplies. - Manage lobby elevator access and security guest registration. - Arrange vendors for meetings and events, including catering and conference room audio/web setup. - Manage the office calendar and answer general phone inquiries. - Keep office and kitchen areas clean and organized daily, including running the dishwasher. **Advisor support** - Serve as a primary point of contact for daily hotel program questions and escalate issues via FRONT App. - Monitor and respond to the Hotel Agent Support Desk within set response times. - Help advisors resolve hotel issues such as missing rates, booking problems, amenity disputes, and commission questions. - Escalate unresolved issues to hotel partners and close the loop with the advisor. - As scheduled, provide coverage support for advisors while they are on holiday or out of office, handling hotel-related client needs and booking issues until they return. **IT and administrative support**  - Serve as the on-site hands and eyes for NousTravel's remote IT team: set up and maintain monitors, printers, and other equipment, follow IT's direction to troubleshoot issues in person, and coordinate equipment deliveries and swaps. - Assist with additions and corrections to supplier contacts in the intranet supplier directory. - Assist departments with administrative processes, projects, and coordination needs. **Hotel Partnerships** - Build and maintain relationships with key hotel partners, brands, and property contacts. - Represent NousTravel at industry events, supplier meetings, and client presentations as needed **Hotel program Administration -**  **RFP Process, As needed support of the program:** - In partnership with management, help to optimize the NousTravel hotel program - As needed, assist hotel team with the annual hotel RFP list, based on advisor booking volume, client demand, and target markets. - As needed, assist w distribution of hotel RFPs and drive timely responses and follow-ups from properties. - Track RFP status, deadlines, and responses; summarize bids for review. - Audit hotel rate loading in the GDS against contracted rates and terms.  - Ensure accuracy of hotel content and rate integrity, including amenities, rate codes, and cancellation policies. - Share program updates, new preferred properties, and promotions with advisors. - Log discrepancies, follow up with properties until corrected, and report recurring issues This is a full-time office-based position, with availability for extended hours when necessary. Consistent and reliable attendance is required.  **Required Skills/Abilities:**  - Exceptional verbal and written communication skills - Sabre GDS experience - Knowledge of Hotel Programs is a plus - MS Office  - Excellent interpersonal and customer service skills - Outstanding ability to multitask managing multiple priorities - Excellent organizational skills and attention to detail - Strong analytical and problem-solving skill - Ability to function well in a high-paced and at times stressful environment - Team player is very important _**Education and Experience:**_ Prior experience as an office manager, or administrative/ executive support experience (Travel Industry experience required) _**Physical Requirements:**_  Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times.  Must be able to travel as needed without restriction. $28.00-$29.00 per hour ## Apply [Apply at NousTravel](https://apply.workable.com/noustravel/j/DF805143DC/apply) --- Powered by [Workable](https://www.workable.com)