# Senior Application Support Engineer

> Ocean Infinity · Southampton, United Kingdom (Hybrid) · — · Posted 2026-09-16

**Salary:** GBP 55,000–55,000

**Workplace:** hybrid

**Department:** SUPERVISORY_ORGANIZATION-3-882

## Description

At **Ocean Infinity**, we're on a bold mission to subsea data using innovative technology.

Using cutting-edge robotics, autonomous technology and world-class software, we're transforming how complex operations are carried out at sea. Our uncrewed systems are making ocean exploration and operations **safer, smarter and more sustainable**, helping unlock the vast potential of our oceans while reducing environmental impact. 🌍

This isn't a vision for the future. **It's happening right now.**

As we continue to push the boundaries of innovation and redefine what's possible in the maritime industry, we're looking for exceptional talent to join our fast-growing team.

Ocean Infinity is seeking a Senior Application Engineer supporting internally developed Software in a live production environment. This role reports directly to the Head of Technology Support as part of a larger team supporting an innovative and high spec Tech environment.

## Requirements

**What you will do! 🚀**

-   Up to 3rd line support, resolving incidents and requests with internally developed software products and following up with detailed root cause analysis; 
-   Providing structured feedback to the internal development teams, identifying issues and driving improvements through real‑world insights; 
-   Mentoring generalist IT team members and working as a key contributor, and participant, to initiatives reducing the number of incidents, average resolution time and other reliability metrics; 
-   Working closely as a liaison between development and support teams to monitor and support frequent software releases as they move from development into production; 
-   Managing tickets to ensure response and resolution SLA’s are met;
-   Managing high priority tickets from inception to resolution, communicating with users Incident management 
-   Participate in 24x7 on-call support process. 

**What we look for!🔍**

-   Strong background in 2nd/3rd Line Engineering, with a focus on coaching, mentoring, and supporting junior team members.
-   Experience working with internally developed Software in production environments and supporting development teams either as a developer, senior QA Engineer or DevOps role; 
-   Proficiency working in Linux-based environments with Docker, containerised applications, and shell scripting using PowerShell and Bash.
-   Experience working with programming languages and frameworks such as JavaScript, Typescript and React; Python and/or C#;
-   Working knowledge of observability tools such as Prometheus, Grafana or Kibana to diagnose issues and interrogate software products; 
-   Good understanding and experience of ticketing systems, such as ServiceNow, Zendesk and ServiceDesk Plus; 
-   A can-do attitude with a willingness to solve problems even if occasionally they may be considered “out of scope” for the role; 
-   Excellent time management skills and ability to prioritise work in a fast-paced environment; 
-   Effective verbal and written communication skills, to interpret requirements and present findings; 
-   Interested in others and strives to act in the best interests of the team.

**Nice to have! ✨**

-   At least two years of experience supporting internally developed applications as a 2nd/3rd line engineer; 
-   At least five years of experience working with programming languages; 
-   Experience working within an ITSM tool, adhering to ITIL framework including Incident Management, Problem Management and Change Management.

## Benefits

_\*Salary: £55,000 Per Annum\*_

## Apply

[Apply at Ocean Infinity](https://apply.workable.com/ocean-infinity/j/0340BB13B6/apply)

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