# Application Support Engineer (L2)

> Octal Philippines Inc. · Makati City, Philippines (Hybrid) · Contract · Posted 2026-06-23

**Workplace:** hybrid

## Description

The role will be responsible for supporting VS Application for our client, as an Application Support Engineer (L2)The ideal candidate will be assigned to Incident & Issue management for VS Application, Technical troubleshooting, support deployment activities, and documenting known issues and solutions.

**Key Responsibilities:**

-   Handles Incident & Issue Tickets that require deeper technical analysis
-   Investigate application errors, system failures, and performance issues
-   Participate in performing root cause analysis (RCA) for recurring incidents
-   Provide timely fixes or workarounds to restore service
-   Analyze logs, and database queries
-   Reproduce issues in test or staging environments
-   Work with technologies like SQL, scripts, or monitoring tools
-   Support deployment activities (patches, hotfixes, minor releases)
-   Validate application functionality after releases
-   Coordinate with DevOps during rollouts
-   Identify performance bottlenecks and recommend improvements
-   Ensure SLAs (Service Level Agreements) are met
-   Act as a bridge between L1 support (client) and L3 teams
-   Escalate complex bugs with detailed analysis and logs
-   Communicate with stakeholders about issue status and resolution timelines
-   Maintain runbooks, SOPs, and troubleshooting guides
-   Document known issues and solutions

## Requirements

**Qualifications**

-   Bachelor’s degree in computer engineering, Computer Science, or IT
-   Minimum 3+ years of work experience as Application Support Engineer
-   Knowledge and work experience in SQL, scripting, and analyzing logs
-   Good analytical skills, problem determination, attention to detail, teamwork, and  communication skills.
-   Experience in ITIL is a plus. 

**Must-Have Skills:**

-   Good troubleshooting and analytical skills
-   Knowledge in SQL queries, required
-   Knowledge in Cloud (i.e. AWS)
-   Familiarity with APIs, logs, and monitoring tools
-   Good communication and documentation skills

**Requirements and Work Arrangement:**

-   The candidate will work in a hybrid setup, consisting of 3 days onsite and 2 days work-from-home per week.
-   The candidate must be willing to work at the client's site when assigned.
-   The candidate should be amenable to working on weekends and mid-shift schedules as required (e.g., 3:00 PM to 12:00 AM to align with the client's store closing operations).
-   This position is primarily responsible for providing SLA-based Production Support services to clients and may require coverage across a 7-day operational schedule

## Benefits

-   Government Mandated Benefits (SSS, Pag-Ibig, Philheath, and 13th month)
-   Health Insurance
-   Standard Leave (Emergency, Sick, and Vacation)

## Apply

[Apply at Octal Philippines Inc.](https://apply.workable.com/octal-philippines-inc-4/j/39935CFA36/apply)

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