# Application Support Engineer (L2) hybrid

> Octal Philippines Inc. · Quezon City, Philippines (Hybrid) · Contract · Posted 2026-06-24

**Salary:** unknown currency 600,000–960,000

**Workplace:** hybrid

## Description

The role will be responsible for supporting VS Application for our client, as an Application Support Engineer (L2) The ideal candidate will be assigned to Incident & Issue management for VS Application, Technical troubleshooting, support deployment activities, and documenting known issues and solutions.

## Requirements

**Qualifications:**

-   Minimum 3+ years of work experience as Application Support Engineer
-   Knowledge and work experience in SQL queries, scripting, and analysing logs
-   Good analytical skills, problem determination, attention to detail, teamwork, and communication skills.
-   Experience in ITIL is a plus.
-   Knowledge in Cloud (i.e. AWS)
-   Familiarity with APIs, logs, and monitoring tools
-   Good communication and documentation skills

**Responsibilities:**

-   Handles Incident & Issue Tickets that require deeper technical analysis
-   Investigate application errors, system failures, and performance issues
-   Analyze logs, and database queries
-   Reproduce issues in test or staging environments
-   Support deployment activities (patches, hotfixes, minor releases)
-   Validate application functionality after releases
-   Coordinate with DevOps during rollouts
-   Identify performance bottlenecks and recommend improvements
-   Escalate complex bugs with detailed analysis and logs
-   Maintain runbooks, SOPs, and troubleshooting guides
-   Document known issues and solutions

## Apply

[Apply at Octal Philippines Inc.](https://apply.workable.com/octal-philippines-inc-4/j/8C6BE1405D/apply)

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