# Support Engineer (L2)

> Octal Philippines Inc. · Makati City, Philippines · Full-time · Posted 2026-06-23

**Salary:** unknown currency 40,000–60,000

**Workplace:** on_site

## Description

**1.     Qualifications**

•     Bachelor’s degree in computer engineering, Computer Science, or IT

•     Minimum 3+ years of work experience as Application Support Engineer

•     Knowledge and work experience in SQL, scripting, and analyzing logs

•     Good analytical skills, problem determination, attention to detail, teamwork, and  communication skills.

•     Experience in ITIL is a plus.

**2.     Must-Have Skills:**

·       Good troubleshooting and analytical skills

·       Knowledge in SQL queries, required

·       Knowledge in Cloud (i.e. AWS)

·       Familiarity with APIs, logs, and monitoring tools

·       Good communication and documentation skills

## Requirements

**1.     Role and responsibilities**

The role will be responsible for supporting VS Application for our client, as an Application Support Engineer (L2)The ideal candidate will be assigned to Incident & Issue management for VS Application, Technical troubleshooting, support deployment activities, and documenting known issues and solutions.

**Key Responsibilities:**

·       Handles Incident & Issue Tickets that require deeper technical analysis

·       Investigate application errors, system failures, and performance issues

·       Participate in performing root cause analysis (RCA) for recurring incidents

·       Provide timely fixes or workarounds to restore service

·       Analyze logs, and database queries

·       Reproduce issues in test or staging environments

·        Work with technologies like SQL, scripts, or monitoring tools

·        Support deployment activities (patches, hotfixes, minor releases)

·       Validate application functionality after releases

·       Coordinate with DevOps during rollouts

·       Identify performance bottlenecks and recommend improvements

·       Ensure SLAs (Service Level Agreements) are met

·       Act as a bridge between L1 support (client) and L3 teams

·       Escalate complex bugs with detailed analysis and logs

·       Communicate with stakeholders about issue status and resolution timelines

·       Maintain runbooks, SOPs, and troubleshooting guides

·       Document known issues and solutions

**2.     Requirements and Work Arrangement:**

• The candidate will work in a hybrid setup, consisting of 3 days onsite and 2 days work-from-home per week.

• The candidate must be willing to work at the client's site when assigned.

• The candidate should be amenable to working on weekends and mid-shift schedules as required (e.g., 3:00 PM to 12:00 AM to align with the client's store closing operations).

• This position is primarily responsible for providing SLA-based Production Support services to clients and may require coverage across a 7-day operational schedule

## Apply

[Apply at Octal Philippines Inc.](https://apply.workable.com/octal-philippines-inc-4/j/CDCD762C47/apply)

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