# Junior BA/Support

> Octal Philippines Inc. · Quezon City, Philippines (Remote) · Full-time · Posted 2024-06-21

**Workplace:** remote

## Description

-   Should have problem solving, decision making and analytical skills
-   _Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus_
-   Ability to do user training
-   Ability to conduct quality assurance testing
-   Basic knowledge in MySQL or basic SQL scripting

## Requirements

-   Computer Science or any IT-related course
-   Minimum of 2-3 year experience
-   **Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.**
-   **Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client**
-   _**Knowledge on any service or helpdesk management system is a plus**_
-   **Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently**
-   **Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual**

## Benefits

-   Allowances
-   Health Insurance,
-   Hospitalization Insurance
-   Accident Insurance

## Apply

[Apply at Octal Philippines Inc.](https://apply.workable.com/octal-philippines-inc-4/j/DBAE4FAC7F/apply)

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