# Contact Center Representative

> One Nevada Credit Union · Las Vegas, United States · Full-time · Posted 2026-10-19

**Salary:** USD 19–24

**Workplace:** on_site

**Department:** Retail Operations

## Description

**Position Summary**  
The Contact Center Representative delivers exceptional service to members and potential members by handling account inquiries, digital banking support, loan applications, and product recommendations. This role serves as a trusted resource for members, resolving complex account and technology issues while identifying opportunities to promote Credit Union products and services.

**Key Responsibilities**

-   Provide outstanding service through inbound and outbound calls, email, and chat.
-   Assist members with online banking, mobile app access, password resets, MFA, account unlocks, and other digital banking issues.
-   Troubleshoot debit card, credit card, account-related concerns and research member inquiries.
-   Educate members on digital tools, self-service options, and Credit Union products and services.
-   Open new accounts, update member information, and process non-monetary account transactions.
-   Interview members to identify financial needs and recommend appropriate products and solutions.
-   Process consumer loan, HELOC, and second mortgage applications; communicate loan decisions and funding requirements.
-   Promote and refer products including loans, credit cards, investments, insurance, GAP protection, and other financial services.
-   Support fraud prevention efforts by identifying and escalating suspicious account activity.
-   Maintain accurate records of all member interactions and transactions.

**What We're Looking For**

A motivated, member-focused professional who enjoys helping others, solving problems, and building relationships while meeting service and sales goals in a fast-paced contact center environment.

## Requirements

**Qualifications**

-   High school diploma or GED required.
-   Minimum six months of contact center, member service, banking, lending, or related financial institution experience preferred.
-   Strong customer service, communication, and problem-solving skills.
-   Ability to troubleshoot mobile app, online banking, and digital account access issues.
-   Comfortable handling a high volume of calls while navigating multiple systems.
-   Sales-minded with the ability to identify member needs and make effective product recommendations.
-   Proficiency with Microsoft Office and computer applications.
-   Ability to obtain and maintain NMLS licensing.
-   Flexible availability, including evenings and weekends.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Family Leave (Maternity, Paternity)
-   Short Term & Long Term Disability
-   Training & Development
-   Wellness Resources

## Apply

[Apply at One Nevada Credit Union](https://apply.workable.com/one-nevada-credit-union/j/091550E827/apply)

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