# Operation Executive

> Ontime Healthcare · Dubai, United Arab Emirates · Full-time · Posted 2026-10-14

**Salary:** unknown currency 7,000–10,000

**Workplace:** on_site

## Description

### Job Summary

We are looking for a proactive and detail-oriented Operations Executive to support and manage daily business operations, ensure smooth workflow across departments, and maintain high standards of service delivery. The role requires strong organisational, coordination, and problem-solving skills, with the ability to monitor operational performance, resolve issues, and ensure that business activities are completed efficiently and in line with company objectives.

### Key Responsibilities

**1\. Daily Operations Management**

-   Oversee daily operational activities to ensure smooth and efficient business operations.
-   Monitor daily workloads, task allocation, and workflow to ensure activities are completed within established timelines.
-   Coordinate with different departments and service centres to ensure operational requirements are met.
-   Identify operational challenges and take appropriate action to minimise delays and disruptions.
-   Ensure that operational procedures and company policies are followed consistently.

**2\. Performance Monitoring and Reporting**

-   Monitor operational performance against established KPIs, targets, and service-level agreements (SLAs).
-   Prepare daily, weekly, and monthly operational reports for management review.
-   Track productivity, transaction volumes, pending tasks, and service delivery performance.
-   Identify performance gaps and recommend practical improvements.
-   Follow up with relevant teams to ensure that operational targets are achieved.

**3\. Team Coordination and Support**

-   Coordinate with operations teams to ensure tasks and responsibilities are clearly assigned.
-   Follow up on pending work and support teams in resolving operational issues.
-   Monitor attendance, shift coverage, and manpower requirements in coordination with the relevant departments.
-   Escalate staffing shortages, performance concerns, and operational risks to management.
-   Support the implementation of operational instructions and management decisions.

**4\. Process Improvement and Quality Control**

-   Review existing operational processes and identify opportunities to improve efficiency.
-   Ensure accuracy, consistency, and quality in daily operations.
-   Identify recurring errors, delays, and service issues and recommend corrective actions.
-   Assist in developing and updating standard operating procedures (SOPs) and internal workflows.
-   Ensure proper documentation, recordkeeping, and compliance with internal operational standards.

**5\. Issue Resolution and Coordination**

-   Handle day-to-day operational challenges and coordinate with the relevant teams to resolve them promptly.
-   Investigate service delays, customer complaints, and operational discrepancies.
-   Coordinate with internal departments, including HR, Finance, IT, and Customer Service, to address operational requirements.
-   Escalate critical issues to management with relevant details and recommended solutions.
-   Follow up on corrective actions to ensure issues are resolved effectively.

## Requirements

### Qualifications and Experience

-   Bachelor's degree in Business Administration, Operations Management, or a related field is preferred.
-   Minimum 2–4 years of experience in operations management, operations coordination, or a similar role.
-   Experience in a multi-branch, service-oriented, or customer-facing business environment is an advantage.
-   Strong knowledge of operational workflows, KPI monitoring, reporting, and process improvement.
-   Experience using MS Excel, reporting tools, and operational management systems.
-   Excellent organisational, analytical, and problem-solving skills.
-   Strong communication and coordination skills.
-   Ability to manage multiple priorities and work under pressure.

### Key Competencies

-   Operational planning and coordination
-   KPI and performance monitoring
-   Analytical thinking and problem-solving
-   Process improvement
-   Reporting and documentation
-   Team coordination and accountability
-   Time management and prioritisation
-   Attention to detail

### Performance Indicators (KPIs)

-   Achievement of operational targets and KPIs.
-   Timely completion of daily operational activities.
-   Reduction in pending tasks, processing delays, and operational errors.
-   Improvement in team productivity and workflow efficiency.
-   Compliance with internal procedures and service-level standards.
-   Timely submission and accuracy of operational reports.
-   Effective resolution of operational issues.

## Apply

[Apply at Ontime Healthcare](https://apply.workable.com/ontimedubai/j/457AEDA53E/apply)

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