# Clinic Receptionist and Customer Support (Ooca Clinic)

> OOCA · Bangkok, Thailand · Full-time · Posted 2026-10-28

**Salary:** unknown currency 18,000–20,000

**Workplace:** on_site

**Department:** Clinic

## Description

-   Welcome customers in Ooca clinic and contact relevant staff members to greet and invite such customers over to a more relevant place.
-   Respond effectively and politely to enquiries and concerns from customers and visitors.
-   Oversee day-to-day operations of the clinic, including appointment scheduling, customer flow, and resource allocation to ensure a smooth, opening/ closing the clinic and efficient customer experience.
-   Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
-   Answer to customer's email, phone, Chat Line, and WhatsApp requests and process payments with customers
-   Onboarding doctors to clinics and tools.
-   Records of customer interactions, process customer accounts and file documents.
-   Provide accurate and helpful information to customers regarding our services.
-   Inform as soon as necessary and appropriate on crisis management and/or emergency. situation. Quick-thinking in challenging situations
-   Maintain customer-centered approach by addressing customer concerns, resolving issues, and consistently improving customer satisfaction.
-   Work as goal-oriented and directly reports to the Clinic and operations Manager.
-   Perform all other duties assigned by manager or reporting line.

## Requirements

-   Welcome new graduates.
-   Bachelor's degree in healthcare administration, Business Administration, or a related field.
-   Experience in any related role is an advantage.
-   Minimum of 1 years of experience in administration, with a proven track record of successful clinic management.
-   Exceptional organizational and multitasking abilities, with attention to detail and a commitment to quality.
-   Excellent hospitality, communication and interpersonal skills, with the ability to collaborate effectively.
-   Demonstrated problem-solving skills and the ability to make informed decisions under pressure.
-   Flexibility to adapt to changing circumstances and evolving Mental Health trends.
-   Quick Learner, open-minded, tech-savvy, and like to learn new things.
-   Basic use of Microsoft office (Word, PowerPoint, Excel and etc.) or Google Workspace tools, i.e., Google Doc, Google Sheets, Google Slide, Google Drive, and Panda Doc (for signing documents)
-   Service-minded and polite
-   Good command of both speaking and writing in English
-   Working 6 days per week, may have to come to work on Saturdays, Sundays or holidays, depend on duty at the Ooca Clinic in shifts. Clinic officially opens from 10 AM. - 8 PM.

## Benefits

-   Group health insurances
-   Internal Seminar
-   6 days for holiday leave allowance after working for passing probation evaluation.
-   Mental Health counseling sessions with psychiatrists and psychologists through Ooca platform
-   Welfare according to Thai Labour Protection Law
-   Social Security Insurance
-   MOU with The Government Housing Bank for Home loan special Interest rate
-   Free clinic uniform

## Apply

[Apply at OOCA](https://apply.workable.com/oocahq/j/EF06E733A1/apply)

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