# HR Operations Partner > OpenBet · Athens, Greece (Hybrid) · Full-time · Posted 2026-03-26 **Workplace:** hybrid **Department:** Corporate ## Description **The team** OpenBet is a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable winning moments for millions of players worldwide. From processing bets during iconic events like the FIFA World Cup and Super Bowl to pioneering next-gen products like Bet Builder, we continuously redefine the player experience with high-quality content, cutting-edge technology, and advanced player protection tools. For over 25 years, our unbeatable platform has powered the most recognizable betting brands, ensuring peak performance with 100% uptime, unmatched scale, and speed. With 85 licenses, 20 World Lottery Association operators on our customer roster, and a team of 1,200+ experts across 14 countries, we remain at the heart of the industry. Join OpenBet to take your career to the next level and be part of a global innovative team shaping the future of betting entertainment for millions worldwide. **The Goal** Are you someone who genuinely cares about how HR works _in practice_, not just on paper? Do you enjoy bringing order to complexity, improving how things run, and making sure people have a smooth, reliable experience at work? We’re looking for an HR Operations Partner to join our People function and play a pivotal role in how HR services are delivered across the organisation. This is a senior, hands-on role at the heart of HR Operations, where you’ll lead shared-services delivery, drive our HR systems and data integrity, and help shape how HR scales globally. You’ll work closely with HR colleagues, managers, and cross-functional partners across multiple geographies, acting as a trusted operational expert and escalation point. Alongside day-to-day delivery, you’ll drive continuous improvement, support global alignment, and contribute to HR digital transformation, including automation and AI-enabled solutions. This role is ideal for someone who has operated within, or helped evolve, a shared-services HR operating model and understands what “good” looks like in high-volume, high-accuracy HR operations. **What You’ll Be Doing** **HR Operations & Shared Services Delivery** You’ll lead the day-to-day delivery of HR Operations, ensuring services are consistent, accurate, and delivered to a high standard. - Own shared-services HR delivery across the full employee lifecycle, including onboarding, contractual changes, employee data updates, documentation, leavers, and offboarding - Act as the Tier 2 / Tier 3 escalation point for complex employee and manager queries, providing confident, pragmatic operational guidance - Ensure HR transactions are completed accurately, on time, and in line with defined controls and expectations - Draft, review, and quality-check employment letters, contractual documentation, policies, and formal HR communications - Support the creation and ongoing improvement of HR playbooks, knowledge articles, and service documentation **HR Systems, Data & Insights** You’ll take ownership of HR systems and data from an operational perspective, ensuring accuracy, reliability, and insight. - Own HRIS administration from an HR Operations service-delivery perspective, including data quality, workflows, reporting, and audits - Perform regular data audits, reconciliations, and quality assurance reviews to maintain high data integrity - Deliver meaningful HR reporting and analytics (e.g. headcount, attrition, absence, compliance), using insight to drive operational improvement - Translate HR operational needs into clear requirements to inform HRIS and IT-led solutions - Troubleshoot system issues and continuously optimise system performance and adoption **Process Design, Scale & HR Ops Roadmap** You’ll help shape how HR Operations works now and how it needs to work as the organisation grows. - Design, document, and optimise end-to-end HR operational processes within a shared-services model - Drive process improvements that streamline delivery, increase scalability, and strengthen compliance across geographies - Implement SOPs and standardised workflows across HR, Payroll, and Talent Acquisition - Contribute to the HR Operations roadmap, supporting harmonisation, standardisation, and service maturity - Identify and resolve operational inefficiencies that impact service quality or resilience **AI, Automation & Digital Enablement** You’ll play a hands-on role in modernising HR Operations through smart use of technology. - Identify and champion opportunities for automation and AI-enabled solutions from an HR Operations and employee experience perspective, partnering with HRIS and IT for delivery - Support the rollout and optimisation of employee and manager self-service tools - Partner with HRIS, IT, and People leaders to ensure AI is used responsibly, compliantly, and effectively - Champion data-led, technology-enabled ways of working across HR Operations **Compliance, Risk & Governance** You’ll help ensure HR Operations is robust, compliant, and audit-ready. - Support compliance with employment law, GDPR, internal policies, and audit controls - Strengthen practices around right-to-work checks, employment documentation, data privacy, and internal controls - Research and apply relevant legal and regulatory frameworks across applicable jurisdictions - Support audits, risk reviews, and compliance programmes with clear documentation and evidence trails **Stakeholder & Global Collaboration** You’ll work closely with colleagues across HR and the wider business. - Build strong working relationships with global HR teams and internal stakeholders, ensuring responsiveness and transparency - Partner with HR Business Partners, Payroll, Talent Acquisition, Finance, IT, and external vendors to deliver joined-up HR services - Manage ad-hoc HR projects including policy development, policy updates, and global HR initiatives **The Player** - **5–8+ years’ experience** in HR Operations and/or HR Shared Services, with ownership of end-to-end service delivery - Proven experience working within, or helping to build, a shared-services HR operating model - Strong practical knowledge of employment law and HR operational governance - Hands-on experience with HRIS platforms such as UKG, Workday, SAP SuccessFactors, or similar - Experience owning HR data quality, reporting, audits, and operational controls - Experience partnering with Payroll and Finance (without owning payroll processing) - Strong analytical and problem-solving skills, with the ability to turn insight into improvement - Confidence handling complex or sensitive operational matters with professionalism and sound judgement **What’s the Score?** **Why OpenBet?** - The Playground: Join a team of innovators, disruptors, and game-changers who are reshaping the future of betting and gaming. - The Mission: Be part of a mission-driven organization that's committed to revolutionizing the way the world plays. - The Impact: Make a real impact on the world stage, leaving a lasting legacy that transcends boundaries and inspires generations to come. - The Culture: Immerse yourself in a culture of creativity, collaboration, and curiosity, where every idea is welcomed, every voice is heard, and every dream is encouraged. - The Future: Join us on the journey to build the future of betting and gaming, one game-changing innovation at a time. **What we can offer YOU:** - Attractive benefits, an open and supportive environment as well as a modern and exciting workplace - The opportunity to interact with global teams on a regular basis as you and our business continues to develop & grow - Tangible and genuine development - at OpenBet, you can take your career where you want it to go! - And if that’s not enough; enjoy flexible working whilst we provide you with the guidance and development skills you need to progress and enhance your career We have a collaborative office environment with our team members in office, this role requires 2 days per week on-site. At OpenBet, we celebrate diversity and believe in creating an inclusive environment where every voice is valued and respected. We're committed to building a team that reflects the rich tapestry of humanity, embracing individuals from all walks of life, backgrounds, and identities. Join us in shaping the future of iGaming, where diversity isn't just celebrated—it's celebrated. ## Apply [Apply at OpenBet](https://apply.workable.com/openbet-1/j/2886FD22F1/apply) --- Powered by [Workable](https://www.workable.com)