# Operations Support Engineer

> OpenBet · Athens, Greece (Hybrid) · Full-time · Posted 2026-07-14

**Workplace:** hybrid

**Department:** Platform - TechOps

## Description

### **The Team**

**OpenBet** is a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable winning moments for millions of players worldwide. From processing bets during iconic events like the **FIFA World Cup** and **Super Bowl** to pioneering next-gen products like BetBuilder, we continuously redefine the player experience with high-quality content, cutting-edge technology, and advanced player protection tools.

For over 25 years, our unbeatable platform has powered the most recognizable betting brands, ensuring peak performance with **100% uptime**, unmatched scale, and speed. With 85 licenses, 20 World Lottery Association operators on our customer roster, and a team of 1,200+ experts across 14 countries, we remain at the heart of the industry.

### **The Goal**

**What will your role be?**

**OpenBet** is looking for an **Operations Support Engineer** to fill an exciting role focusing on supporting, debugging and improving the functionality and performance of applications and systems running on high availability production environments. As an **Operations Support Engineer** with us, you’ll have exposure to these systems and more, as you take our products and your career to the next level. 

**What you will be doing?**

-   Owning and investigating a wide variety of production issues at both an application and database level;
-   Producing robust, well-written solutions for production issues; 
-   Effectively communicating investigation status to the customer; 
-   Deploying fixes to production environments;
-   Escalating issues to senior team members when appropriate to ensure effective resolution; 
-   Assist in the creation and maintenance of support documentation, including FAQs, knowledge base articles, and troubleshooting guides;
-   Working in a rota that includes late/night shifts on weekdays, weekends and bank holidays.

### **The Player**

-   A bachelor’s degree in a traditional science subject, ideally computer science, engineering or information systems from a well-regarded university;
-   Demonstrated experience in an application support role, with a proven record of technical investigation and creating solutions to problems;
-   Hands-on experience with at least one major programming language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL queries;
-   Strong fundamental programming skills (data structures, algorithms);
-   Good analytical and problem-solving skills;
-   Excellent communication skills, both written and spoken;
-   An ability to learn new technologies quickly, work independently, manage workload and escalate in a timely manner.

**What you'll bring**

-   Adequate knowledge of any Unix/Linux distributions (e.g. Ubuntu, SUSE, etc.) and bash shell commands;
-   Adequate knowledge of performance monitoring tools (Grafana, Datadog, Squadcast etc.);
-   Experience with LAMP stack (Linux, Apache, MySQL, PHP);
-   Adequate knowledge of Web technologies (HTML, HTML5 and CSS) and Internet protocols (XML, HTTP, TCP/IP);
-   Experience using version control systems (GIT, Subversion, CVS);
-   Adequate knowledge of scripting languages (e.g. Perl, Python, JavaScript);
-   Familiarity with the Jira ticketing system.

### **What’s the Score?**

**Why OpenBet?**

-   **The Playground**: Join a team of innovators, disruptors, and game-changers who are reshaping the future of betting and gaming.
-   **The Mission**: Be part of a mission-driven organization that's committed to revolutionizing the way the world plays.
-   **The Impact**: Make a real impact on the world stage, leaving a lasting legacy that transcends boundaries and inspires generations to come.
-   **The Culture**: Immerse yourself in a culture of creativity, collaboration, and curiosity, where every idea is welcomed, every voice is heard, and every dream is encouraged.
-   **The Future**: Join us on the journey to build the future of betting and gaming, one game-changing innovation at a time.

**What we can offer YOU:**

-   Attractive benefits, an open and supportive environment as well as a modern and exciting workplace;
-   The opportunity to interact with global teams on a regular basis as you and our business continues to develop & grow;
-   Tangible and genuine development - at OpenBet, you can take your career where you want it to go!
-   **And if that’s not enough**; enjoy **flexible working** whilst we provide you with the **guidance** and **development skills** you need to progress and **enhance your career;**
-   We have a collaborative office environment with our team members in office 2 days per week.

At OpenBet, we celebrate diversity and believe in creating an inclusive environment where every voice is valued and respected. We're committed to building a team that reflects the rich tapestry of humanity, embracing individuals from all walks of life, backgrounds, and identities. Join us in shaping the future of OpenBet, where diversity is celebrated.

## Apply

[Apply at OpenBet](https://apply.workable.com/openbet-1/j/55F9E97F3E/apply)

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