# Operations Assistant

> OpsFi · Cape Town, South Africa (Hybrid) · Full-time · Posted 2026-05-05

**Workplace:** hybrid

**Department:** Accounting

## Description

We're looking for a proactive and detail-oriented **Operations Assistant** to join our Operations team, working directly with the Head of Operations. This is an excellent opportunity to gain hands-on experience with the 'behind-the-scenes' activities that support the operational needs of an exciting and dynamic business while gaining exposure to clients across the globe, including startups, high-growth SMEs, investment funds, and companies in the exciting emerging tech and blockchain space.

In this role, you'll provide day-to-day administrative, HR, and operational support across two areas of the business: the employee lifecycle (recruitment, onboarding, and ongoing HR administration) and broader business operations in support of the Head of Operations. This is a generalist support role that sits at the intersection of people and process - suited to someone organised, detail-oriented, and comfortable wearing multiple hats in a growing, fast-moving environment.  
  
Your responsibilities will include, but not be limited to:

**HR Administration**

-   Coordinate and track the full onboarding process for new hires, including issuing and collecting completed onboarding packs (employee details forms, health questionnaires, personal details forms, bank confirmations, etc.)
-   Maintain accurate and up-to-date employee records in line with POPIA requirements
-   Track probation period start and end dates and flag upcoming reviews to management
-   Maintain leave records and assist with leave queries, ensuring alignment with BCEA entitlements
-   Support the coordination of background, credit, and reference checks for new candidates
-   Assist with drafting HR correspondence 

**Recruitment Support**

-   Screen and log incoming applications; coordinate interview scheduling
-   Liaise with candidates on logistics, assessment requirements, and feedback timelines
-   Maintain the applicant tracking pipeline and update status records

**General Administration**

-   Manage and update asset registers (e.g. IT equipment issued to employees)
-   Handle insurance-related admin, including maintaining asset lists and coordinating with brokers as required
-   Manage shared inboxes, calendars, and scheduling for the team
-   Assist with filing, document version control, and policy document management
-   Provide ad hoc administrative support to management as required

**Operations Support**

-   Provide day-to-day support to the Head of Operations across a range of business process and workflow tasks
-   Assist with tracking and following up on open action items, deadlines, and deliverables across operational workstreams
-   Help maintain and update internal process documentation, SOPs, and operational templates
-   Coordinate logistics for internal events, strategy sessions, and team meetings - including scheduling, agendas, and minute-taking where required
-   Support onboarding logistics for new clients or service engagements (document preparation, system setup coordination, communications)
-   Assist with vendor and supplier administration, including tracking invoices, maintaining contact lists, and following up on outstanding items
-   Monitor and maintain shared operational tools and trackers (e.g. project trackers, asset registers, insurance schedules)
-   Assist the Head of Operations with ad hoc research, reporting, and presentation preparation as required

**Compliance & Statutory**

-   Assist with basic UIF, PAYE, and payroll-adjacent admin in support of the payroll function (not primary responsibility)
-   Flag upcoming statutory deadlines or compliance requirements to management
-   Ensure HR-related documentation is complete, current, and stored securely

## Requirements

**Minimum Qualifications & Requirements**

-   Matric (Grade 12) - essential
-   Diploma or degree in Human Resources Management, Business Administration, or a related field - preferred
-   1-2 years of experience in an administrative or HR support role - preferred; strong recent graduates will be considered
-   Proficiency in Microsoft Office (Word, Excel, Outlook) - essential
-   Exposure to Google Workspace (Docs, Sheets, Drive) - advantageous
-   Familiarity with South African labour legislation (BCEA, LRA, UIF, POPIA) at a foundational level - advantageous
-   Valid South African ID and right to work in South Africa - essential
-   Cape Town-based - essential

**Personal Attributes**

-   High attention to detail - this role handles sensitive personal and employment information
-   Professional in handling confidential data
-   Self-starter who can manage multiple tasks and deadlines without heavy supervision
-   Strong written and verbal communication skills
-   Comfortable working in a team environment
-   Proactive - spots gaps and addresses them rather than waiting to be told

## Benefits

-   Competitive salary (market-related, commensurate with experience)
-   Hybrid / remote-flexible working arrangement
-   Exposure to a growing offshore professional services business
-   Direct access to senior leadership in a flat, high-trust environment

## Apply

[Apply at OpsFi](https://apply.workable.com/opsfi/j/D0BD2BE96B/apply)

---
Powered by [Workable](https://www.workable.com)