# Airport Customer Host

> Optime Group · Horley, United Kingdom · Full-time · Posted 2026-07-17

**Salary:** GBP 20,000–26,000

**Workplace:** on_site

**Department:** Gatwick Airport

## Description

Aviation Recruitment experts Optime are searching for Customer Hosts to join a well-respected and successful client at Gatwick Airport. This is an exciting opportunity to represent a major airline.

What's on offer:

-   Rate of pay: £13.90 per hour
-   Shift Pattern: 4 on / 2 off rolling rota
-   Hours per week: 30 hours per week (average)
-   Shift Times: Between 03:00am and 9:00pm
-   Weekly Pay (every Friday)
-   Temp to Perm (performance based)
-   Free Parking

**Key Duties:**

-   Be the face of the airline giving a great first instruction
-   Deliver excellent customer service throughout the passenger journey.
-   Welcome and assist passengers in a friendly and professional manner.
-   Support passengers using self-service baggage drop machines.
-   Check passports and travel documents to ensure passengers meet airline and destination requirements.
-   Ensure hand baggage meets airline size and weight restrictions.
-   Process excess baggage payments accurately.
-   Follow all airline check-in procedures and airport security requirements.
-   Direct passengers to the correct departure areas and answer any questions they may have.
-   You will be required to stand for the duration of your shift.

**Shifts:**

The airport operates 7 days per week, and you will work a **4 on / 2 off** rolling rota.

-   Average 30 hours per week.
-   Shifts will vary between 6 & 9 hours in length
-   Shifts between **03:00am and 9:00pm**.
-   _(Shift patterns may be subject to change.)_

**An Example**: 4 early shifts, 2 days off, 4 afternoon/late shifts, 2 days off, and repeat.

**Requirements:**

-   Excellent customer service and communication skills.
-   Good attention to detail.
-   Ability to work independently and as part of a team.
-   Right to Work in the UK.
-   Happy stand for long periods.

PLEASE NOTE:

As this position is within the aviation industry, successful applicants must be able to provide a full 5-year checkable history, covering employment, education and any periods of unemployment.

For an opportunity to interview for this fantastic role, please submit your CV today.

**Optime Group is acting as an Employment Business in relation to this vacancy.**

## Apply

[Apply at Optime Group](https://apply.workable.com/optimegroup/j/0C84BECD53/apply)

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