# Call Centre Handler - Oxley

> Optime Group · Wolverhampton, United Kingdom · Full-time · Posted 2026-06-05

**Salary:** GBP 29,000–31,000

**Workplace:** on_site

**Department:** Wolverhampton

## Description

Optime Group in partnership with a prestigious client located in Oxley are looking to add to its growing team and recruit a **Call Handler** serving one of the Avanti sites.

**What’s on offer:**

-   Rate of Pay: £14.21 per hour (plus Holiday and Pension)
-   Hours: 37.5 hours per week - working 5 to 7 days per week.
-   The potential for your weekly hours to increase to 30 hours.
-   Weekend work involved.
-   Shift work – 06:00am starts/ finish times 22:00.
-   Weekly Pay.
-   Free Parking.
-   Temp to Perm (performance based).

**Role Description:**

-   Customer Engagement: Act as the first point of contact for customers.
-   Handle all inbound and outbound calls for the site.
-   Handle inquiries, requests, and concerns in a professional and timely manner.
-   Build and maintain strong customer relationships through effective communication.
-   Coordinate the processing and distribution of goods within the warehouse and train stations.
-   Monitor goods movements and update customers on the status of their shipments.
-   Ensure compliance with all relevant regulations and safety protocols.
-   Issue Resolution: Identify and resolve customer issues, including delays, damages, and discrepancies.
-   Documentation and Reporting: Maintain accurate records of goods deliveries, ensuring proper documentation and reporting.
-   Customer Feedback: Collect and analyse customer feedback to identify areas for improvement.
-   Collaborate with colleagues in the warehouse, logistics, and other departments to ensure seamless operations.
-   Participate in team meetings and training sessions.

**Key Skills:**

-   Confidence in answering inbound and outbound calls.
-   Previous experience in customer service or a related field.
-   Forward thinker and planner.
-   Excellent communication skills to communicate at all levels.
-   Strong team player.
-   Well organised, self-starter and able to work on their own initiative.
-   Uphold and promote a professional image at all times.
-   Flexible approach.
-   Good IT literacy with a sound knowledge of Microsoft Packages including Word, PowerPoint, Outlook, Excel, ID Portal.

**Requirements:**

-   Passport or Birth Certificate
-   UK Settled Status (If applicable)
-   Proof of National Insurance
-   Proof of (current) Address
-   5 Year Address History
-   5 Year Work Reference History
-   Successful candidates will be required to complete a basic criminal record check following interview in line with CAA requirements.

**Benefits:**

-   Opportunity of fulltime employment (performance related)
-   Free parking
-   Immediate interviews and start date is available

## Apply

[Apply at Optime Group](https://apply.workable.com/optimegroup/j/2873CFBFE9/apply)

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