# Freight Forwarding Operator - Imports & Exports

> Optime Group · South Nutfield, United Kingdom · Full-time · Posted 2026-11-14

**Salary:** GBP 35,000–35,000

**Workplace:** on_site

**Department:** Crawley

## Description

Optime Group are excited to be recruiting for Freight Forwarding Operator – Imports & Exports to join one of our well-respected and successful clients based in Redhill. This is a very enjoyable role with a great company providing fantastic working conditions and facilities.

**What’s on offer:**

-   **Salary:** £35,000 per annum
-   **Hours:** Monday to Friday, 09:00 – 17:30
-   **Job Type:** Full-Time, Permanent
-   Parking on site.

**About the role:**

Optime Group are currently recruiting for an experienced **Freight Forwarding Operator** to join a well-established and successful freight forwarding company based in Redhill.

This is an excellent opportunity for someone with a strong background in **freight forwarding operations, import and export shipments, and international logistics** to join a busy and professional team.

We are looking for a proactive and commercially aware individual who understands the freight forwarding process and can confidently manage international shipments from initial booking through to final delivery.

The successful candidate will have hands-on experience coordinating freight movements, working with carriers and overseas agents, handling shipping documentation and ensuring shipments are delivered efficiently and in line with customer requirements.

**Key Responsibilities:**

-   Manage import and export freight forwarding operations, coordinating international shipments via air, sea and road.
-   Handle shipments from initial customer enquiry and booking through to customs clearance and final delivery.
-   Liaise with shipping lines, airlines, hauliers, overseas agents and customers to coordinate freight movements.
-   Arrange freight bookings, collections, deliveries and onward transportation.
-   Prepare, check and process freight documentation, including Bills of Lading, Air Waybills, commercial invoices and packing lists.
-   Coordinate customs clearance requirements, working closely with customs brokers and clearance agents.
-   Monitor shipment progress, track consignments and proactively update customers on delivery schedules.
-   Obtain and manage freight rates, quotations and carrier bookings.
-   Resolve operational issues, shipment delays and documentation discrepancies.
-   Maintain accurate shipment records and update freight forwarding management systems.
-   Build and maintain strong working relationships with customers, carriers and international freight partners.
-   Ensure all freight movements comply with relevant customs procedures, Incoterms and international shipping regulations.

**Skills & Experience Required:**

-   Previous experience in freight forwarding, import/export administration or international logistics.
-   Good understanding of import and export shipping procedures and documentation.
-   Knowledge of customs clearance processes, Incoterms and international freight regulations.
-   Experience liaising with shipping lines, airlines, hauliers and overseas agents.
-   Strong organisational skills with excellent attention to detail.
-   Confident IT skills, including Microsoft Office and freight management systems.
-   Excellent communication and customer service skills.
-   Ability to manage multiple shipments and prioritise workloads in a busy environment.
-   A proactive and flexible approach with strong problem-solving abilities.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.

## Apply

[Apply at Optime Group](https://apply.workable.com/optimegroup/j/308916D771/apply)

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