# Operations Support Manager

> Optime Group · Bristol, United Kingdom · Full-time · Posted 2026-01-06

**Salary:** GBP 40,000–45,000

**Workplace:** on_site

**Department:** Bristol Airport

## Description

### Operations Support Manager – Bristol Airport

Aviation recruitment experts Optime Group are excited to be recruiting for an Operations Support Manager to join a major aviation services contract at **Bristol Airport**.

This is a key leadership support role, working closely with the General Manager and Operations Managers to ensure high-quality service delivery, strong financial control, and excellent people management across a fast-paced airport operation.

### What’s on offer:

Salary: £40,000 per annum  
Hourly equivalent: £19.23 per hour as you are employed by optime group  
Location: Bristol Airport  
Employment type: Temp to Perm (performance-based)  
Weekly Pay  
Full onboarding & site training provided  
Opportunity to join a well-established aviation contract with long-term progression

### Start Date:

ASAP (Any current employment notice will be accepted)

### Key Duties:

**Operational & Financial Performance**  
Support day-to-day operational performance in line with agreed budgets and KPIs  
Assist in controlling costs while maintaining SLA delivery  
Identify smarter working methods to improve productivity and net cost performance

**Service Delivery & Client Engagement**  
Ensure consistently high service standards for passengers and airline partners  
Monitor passenger feedback and support responses to complaints  
Attend client, airline, and stakeholder meetings, proactively resolving issues  
Maintain strong working relationships with key airport and contract stakeholders

**Management & Team Support**  
Support the development of a motivated, high-performing operational team  
Drive understanding of individual and team responsibilities  
Assist Operations Managers and Duty Managers with performance management, attendance, and disciplinary processes  
Provide operational resilience across FOH and BOH teams during sickness and annual leave

**Resource Planning**  
Work alongside resource planning teams to develop effective shift patterns  
Ensure labour is deployed flexibly and cost-effectively to meet operational demand

**Health, Safety & Compliance**  
Support the delivery of high standards in Health, Safety, Quality and Environment  
Ensure compliance with company policies across HR, training, finance, safety and security  
Represent the business professionally with regulators, unions, service partners and airport authorities

**Reporting & Data**  
Support production of daily, weekly and monthly operational reports  
Assist with Power BI data analysis and performance reporting  
Support incident investigations, delay reporting, absenteeism analysis and CAA / ECAC quality reporting

### Requirements:

Minimum 2 years’ management experience, ideally within aviation, logistics or a similar operational environment  
Previous experience in a support or operational management role is desirable  
Strong communication and stakeholder management skills  
Confident using Microsoft Office and operational reporting systems  
Flexible, proactive and solutions-focused approach  
Must be over 18 and have the Right to Work in the UK

## Apply

[Apply at Optime Group](https://apply.workable.com/optimegroup/j/3A774F5862/apply)

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