# Oracle Operations & Support Specialist - Oracle Technology Services

> Optimiza · Amman, Jordan · Full-time · Posted 2026-09-08

**Workplace:** on_site

**Department:** Oracle Technology Services

## Description

**Role Overview**

We are seeking an Oracle Operations & Support Specialist with minimum 3 years of experience to support Oracle-related operational activities, and partner coordination.

This role is primarily **operations-focused**. The ideal candidate will combine strong coordination and communication skills with a foundational understanding of Oracle databases and technologies.

**Key Responsibilities**

-   Manage all Oracle platforms, including but not limited to Oracle Partner Store, Oracle Royalty Management, Oracle Support Renewal, My Oracle Support, Collaborative Customer Engagement, Oracle MyLearn, and Oracle University.
-   Manage Oracle eOPN renewals and complete all related administrative activities in a timely manner.
-   Handle and respond to partnership-related matters, coordinating with relevant stakeholders as required.
-   Support internal teams with certification processes, exam issues, and account setup/administration.
-   Open, track, and follow up on support tickets with Oracle (MOS) for internal and customer-related issues.
-   Respond to customer inquiries professionally and ensure issues are resolved or appropriately escalated within the required timeframe.
-   Prepare proposals and quotations for Oracle licenses, local technology solutions, and related support services.
-   Prepare the Bill of Materials (BOM) for proposed Oracle solutions and offerings, ensuring that all required products, licenses, services, and support components are accurately identified and included.
-   Coordinate with Oracle, vendors, and third parties on ongoing activities and follow-ups.
-   Support day-to-day Oracle Technology Services operations and ensure proper tracking of tasks and deliverables.
-   Prepare presentations and supporting materials for Oracle Technology products, solutions, and offerings when required.
-   Maintain continuous learning and development to stay up to date with Oracle technologies, products, platforms, processes, and industry developments.
-   Maintain a high level of accuracy, attention to detail, and organization when handling Oracle-related administrative and operational activities.
-   Ensure timely completion of assigned tasks while maintaining effective communication and coordination with internal and external stakeholders.

## Requirements

**Required Interpersonal Skills**

-   Strong communication skills with excellent command of English (written and verbal)
-   Ability to work independently with minimal supervision
-   Strong coordination skills and ability to work across multiple teams
-   High attention to detail and strong follow-up discipline
-   Proactive mindset with problem-solving capabilities
-   Willingness to learn and continuously develop technical and functional skills

**Educational Background & Technical Requirements**

-   Bachelor’s degree in computer science or a related field
-   Basic knowledge of Oracle Databases
-   Familiarity with Oracle Platforms
-   Exposure to cloud technologies (preferably Oracle Cloud Infrastructure) is a plus

## Benefits

Class A Medical Insurance

Annual Bonus

## Apply

[Apply at Optimiza](https://apply.workable.com/optimiza-4/j/3786806EDF/apply)

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