# System Administrator

> Optimiza · Amman, Jordan · Full-time · Posted 2025-04-09

**Workplace:** on_site

**Department:** Managed Services

## Description

**Key Accountability**

\-        Operating Systems: Windows, macOS, and basic Linux troubleshooting.

\-        Enterprise Applications: Hands-on experience managing and supporting Office 365, Active Directory, and enterprise collaboration tools (e.g., Teams, SharePoint, Zoom, VPN solutions, etc.).

\-        SCCM: Experience with deploying, managing, and troubleshooting SCCM for software distribution, patch management, and OS imaging.

\-        WSUS: Proficiency in configuring and managing WSUS for Windows updates.

\-        Citrix: Experience in supporting and managing Citrix environments (VDI, virtual applications, remote access solutions).

\-        Scripting: Proficiency in PowerShell, Bash, or other scripting languages for automation and administration.

\-        Project Management: Ability to manage IT projects, coordinate cross-functional teams, and oversee IT implementations.

\-        Networking: Basic knowledge of TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, and VPN troubleshooting.

\-        IT Security: Understanding of endpoint security, antivirus software, multi-factor authentication (MFA), and access control policies.

\-        Helpdesk & ITSM Tools: Experience using ticketing systems

\-        IT Asset & Software Management: Knowledge of IT asset tracking, software licensing, and patch management best practices.

\-        Knowledge of cloud services (Azure, AWS, or Google Workspace).

\-        Knowledge of Windows 10 / WIN 11, Office 365, active directory, video conferencing,

\-        Familiarity with Problem Troubleshooting Techniques & Implementation of Automated Trouble Ticketing

## Requirements

**Education & Experience**

\-        Bachelor’s degree in computer science

\-        Minimum 3) Years of Professional Experience.

\-        Certifications MS- Endpoint Administrator Associate, Azure Fundamentals, Microsoft 365 are preferred.

\-        Knowledge of current technological developments/trends in area of expertise.

\-        Customer Service Oriented Personality.

\-        Ability to resolve customer complaints and concerns, and work under pressure. Ability to

\-        SCCM: Experience.

\-        WSUS: Experience

\-        Citrix: Experience

\-        communicate effectively, both orally and in writing English/Arabic

\-        Familiarity with Agile or ITIL methodologies.

\-        PMP (Project Management Professional), or ITIL Foundation are a plus...

## Apply

[Apply at Optimiza](https://apply.workable.com/optimiza-4/j/D38170913E/apply)

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