# IT Technical Support

> Optimiza · Amman, Jordan · Full-time · Posted 2025-04-20

**Workplace:** on_site

**Department:** Managed Services

## Description

Optimiza is seeking a motivated and detail-oriented Junior IT Technical Support professional to join our team. In this entry-level role, you will provide exceptional technical assistance to end-users, resolve issues, and support IT operations ensuring a smooth technological experience for all users.

**Key Responsibilities:**

-   Assist end-users with hardware and software issues via phone, email, and in-person support.
-   Troubleshoot technical problems, including network connectivity, system performance, and application errors.
-   Document and track support requests using the company's ticketing system, ensuring timely follow-up and resolution.
-   Maintain and configure IT equipment, including computers, printers, and peripherals.
-   Assist with software installations, updates, and troubleshooting of various applications.
-   Participate in onboarding new employees by setting up their workstations and accounts.
-   Stay up to date with the latest technology trends and best practices in technical support.

## Requirements

-   Bachelor’s degree in Computer Science/Engineering + **CompTIA A+ (1101-1102)**, or a related field (or equivalent experience).
-   1-2 years of experience in IT support or technical helpdesk roles.
-   Basic understanding of computer hardware, operating systems (Windows, macOS), and networking concepts.
-   Strong analytical and troubleshooting skills.
-   Excellent communication skills, both verbal and written.
-   A customer-focused mindset with a passion for providing quality support.
-   Ability to work independently and as part of a team.

## Benefits

-   Class A Health Insurance

## Apply

[Apply at Optimiza](https://apply.workable.com/optimiza-4/j/F4A2376B64/apply)

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