# Customer Enablement & Support Specialist (EMEA)

> OptiSigns Inc. · Munich, Germany · Full-time · Posted 2025-12-05

**Salary:** EUR 50,000–70,000

**Workplace:** on_site

## Description

### **About OptiSigns**

OptiSigns is one of the fastest-growing digital signage platforms worldwide, serving **30,500+ customers** and growing **125% YoY**. Our Munich hub is the center of our EMEA expansion. Join us as we scale globally and redefine how businesses communicate through digital displays.

### **Role Overview**

In this hybrid role, you’ll combine customer support, technical troubleshooting, onboarding, and light pre-sales. You’ll be a trusted expert for our EMEA users, helping them adopt OptiSigns, resolve issues, and get the most value out of our platform.

### **What You’ll Do**

-   Deliver concise product demos and create scalable enablement content (guides, Loom videos).
-   Lead onboarding for new EMEA customers, ensuring strong adoption in the first 30 days.
-   Provide Tier 1–2 support across hardware, networks, and OS platforms (Windows, Android, Linux).
-   Guide prospects on licensing, hardware bundles, and best-fit solutions.
-   Surface feature requests and recurring issues to our Product team.

## Requirements

### **What You Bring**

-   Native-level German and fluent English (additional languages welcome).
-   Strong technical aptitude with IT/A-V troubleshooting and SaaS tools.
-   Experience with modern support or CRM platforms (e.g., HubSpot, Zendesk).
-   **Ability to troubleshoot urgent technical issues calmly and systematically, including live screen or hardware failures.**
-   EU work authorization and ability to work on-site in Munich five days a week.
-   Willingness to spend 1–2 months at our Houston HQ for onboarding.

**Bonus Skills**

-   Experience supporting a large-scale SaaS product (e.g., 50k+ MAU).
-   Familiarity with GDPR or ISO 27001 best practices.

## Benefits

### **Growth Opportunities**

Within **18–24 months**, you can advance into:

-   Senior Support Engineer
-   Customer Success Manager
-   Product Operations Lead

We promote from within and support cross-functional growth.

### **Life at OptiSigns**

-   Fast-moving startup environment where your ideas ship quickly.
-   Opportunities to represent OptiSigns at major European events (ISE, EuroCIS).
-   “Innovate & Iterate” culture focused on experimentation, ownership, and continuous improvement.

### **Benefits**

-   Competitive compensation package aligned with your experience and market benchmarks.
-   26 vacation days + German public holidays.
-   German statutory health insurance with optional private upgrades.
-   €100 monthly MVV credit or bike leasing program.
-   Subsidized lunch card + stocked office kitchen.
-   €1,500 annual professional development budget.
-   MacBook or Dell XPS + 4K monitor and required software.

### **Ready to Join Us?**

If you’re excited to help shape the future of digital signage and support our fast-growing EMEA customer base, we’d love to meet you.

## Apply

[Apply at OptiSigns Inc.](https://apply.workable.com/optisigns-inc/j/0A5909F919/apply)

---
Powered by [Workable](https://www.workable.com)