# IT Helpdesk (6-month contract)

> OptiSigns Inc. · Hồ Chí Minh, Vietnam · Contract · Posted 2026-09-09

**Workplace:** on_site

## Description

**About us**

At OptiSigns, we believe technology should be accessible and valuable to everyone, including non-technical users. Our mission is to create beautiful, user-friendly B2B SaaS applications that add real value to society. By helping businesses connect better with their customers and employees, we aim to drive revenue growth and enhance operational efficiency.

**Responsibilities**

**1\. Technical Support & Troubleshooting**

-   Be the first point of contact to troubleshoot hardware, software, network, and printer issues for local and remote employees.
-   Set up, configure, and install operating systems (macOS, Windows, Linux) and productivity tools (Google Workspace, Slack, VPN, Microsoft 365 ...).
-   Ensure all support tickets/requests are resolved promptly and logged systematically.

**2\. Asset & Account Management**

-   Zero-Mistake Onboarding/Offboarding: Strictly follow checklists to set up tech equipment/accounts for new hires and revoke access immediately for offboarding employees.
-   Keep the IT Asset Inventory (laptops, monitors, chargers, accessories) 100% updated and organized.
-   Monitor software licenses and subscription renewals to avoid service interruptions.

**3\. Network & Security Maintenance**

-   Maintain office network stability (Wi-Fi, LAN) and coordinate with ISPs when issues arise.
-   Implement basic security practices (ensuring antivirus software is updated, enforcing password policies, and backing up data).
-   Collaborate with the Admin team to manage office tech gadgets (meeting room screens, projectors, fingerprint/access control machines).

## Requirements

**Experience:** 1+ years of experience in IT Helpdesk, Technical Support, or System Administration

**Technical Skills:**

-   Hardware & Network Enthusiast: You genuinely enjoy hands-on troubleshooting, assembling/upgrading PC/Laptop hardware, and optimizing Wi-Fi/LAN setups to ensure peak network performance.
-   Proficient in troubleshooting both macOS and Windows platforms.
-   Familiar with managing cloud-based workspaces (Google Workspace/Admin Console is a plus).
-   Basic knowledge of networking (TCP/IP, DNS, VPN, Wi-Fi routers).

**Working Style & Mindset:**

-   High Accountability: Strong ownership of tasks - not finding temporary workarounds, fixing the root cause.
-   Detail-oriented: Follows checklists rigorously to prevent data leaks or asset loss during offboarding/onboarding.
-   Good Communication: Patient and friendly when explaining technical solutions to non-technical colleagues.
-   Intermediate English skills.

## Benefits

-   Attractive salary, commensurate with your experience
-   **Opportunity to become a permanent employee**
-   MacBook / Windows laptop, external monitor, and all necessary equipment.
-   Free drinks, snacks, and parking.

## Apply

[Apply at OptiSigns Inc.](https://apply.workable.com/optisigns-inc/j/B12D035E7E/apply)

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