# Customer Success Associate (Sales Track)

> OptiSigns Inc. · Houston, United States · Full-time · Posted 2026-06-08

**Salary:** USD 40,000–44,000

**Workplace:** on_site

## Description

### About the role

This is the first step of a structured path from Customer Success into sales. You start by owning customer success work and learning the product deeply, then move into handling inbound sales, and — on demonstrated performance — into an Account Executive role over roughly 12 to 18 months.

We are direct about this on purpose. The role is built for someone who wants a sales career and is willing to earn it by mastering the product and the customer first. Progression is based on results, not time served.

### What you’ll do first (Customer Success)

-   Onboard new customers and get them running on the OptiSigns platform.
-   Become an expert in the product: the software, supported displays and devices, and common deployment setups.
-   Answer product and technical questions, troubleshoot issues, and resolve or route them cleanly.
-   Drive adoption and retention across your accounts.
-   Handle inbound questions from prospects and existing customers.
-   Capture customer and product feedback for the product and sales teams.

### The path

-   Phase 1 — Customer Success. Build product mastery and a track record of handling customers well.
-   Phase 2 — Inbound sales. Take inbound interest and convert it, with coaching, against a clear bar.
-   Phase 3 — Account Executive. Own a full sales cycle.

Movement between phases depends on meeting a defined performance bar, not on tenure. Strong performers move faster.

## Requirements

### What we’re looking for

-   You want a career in sales and see product and customer mastery as the right foundation for it.
-   Competitive and self-motivated. You measure yourself by outcomes.
-   Coachable. You take feedback and act on it quickly.
-   A clear communicator in writing and on calls.
-   Comfortable with technical products. You can learn hardware and software and explain them simply.
-   Experience using AI tools as a standard part of how you work, without losing judgment.
-   Steady under repetition and rejection. You hold your standards through a long ramp.
-   Prior experience in a customer-facing, support, or sales role — or a record that shows the traits above.
-   Ability to work from the Houston office four to five days a week is required.

### Nice to have

-   Prior SDR, inside sales, other sales, or Business Analyst experience.
-   Analytical mindset.
-   General IT familiarity — devices, displays, basic networking.
-   Experience with SaaS, AV, or digital signage.
-   A second language relevant to our European or Asian markets.

### What we offer

-   $40–44K starting base, with earning potential that roughly doubles as you move into sales, plus performance incentives tied to your progression.
-   Structured product and field training, and direct sales coaching.
-   A defined path to Account Executive on a 12 to 18 month horizon for those who earn it.

## Benefits

-   401k
-   Dental insurance

-   Flexible schedule

-   Health insurance
-   Vision insurance
-   Paid time off

## Apply

[Apply at OptiSigns Inc.](https://apply.workable.com/optisigns-inc/j/E8A4ECA5AE/apply)

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